Eastern Drycleaners - Eastern Drycleaners 129 Waltham Road
4.6/5
★
based on 8 reviews
Contact Eastern Drycleaners
| Address : | Eastern Drycleaners 129 Waltham Road, Christchurch 8023, New Zealand |
| Phone : | 📞 +79 |
| Postal code : | 8023 |
| Website : | http://www.easterndrycleaners.co.nz/ |
| Categories : |
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Kimisha Wells on Google
★ ★ ★ ★ ★ I wish I took a before picture! I had a duvet sitting in storage for a couple of years. Took it out and went on a hunt to search for a dry cleaners. Came across a super easy app with all the pricing. Easy to pay. Very professional pick up. Quick clean and delivered to my door in a couple of days.
I am surprised at how well they managed to clean this so it's able to be used again! I was going to throw it away!!
Such an amazing job! Will be using this service for future cleaning. Thanks so much!!
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Neil Mccracken on Google
★ ★ ★ ★ ★ Great service. Have used Eastern Drycleaners many times and I will continue to do so. Would thoroughly recommend!
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merlynnevorkosigan on Google
★ ★ ★ ★ ★ They don't check their messages. Got a quote, then left 3 messages over 2 weeks to arrange collection. Never heard from them. Have used another company.
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Kelly Beck on Google
★ ★ ★ ★ ★ Great friendly service!! Fast!! I had my puffer vest done same day came back like new!!
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Andy Cliff on Google
★ ★ ★ ★ ★ Professional service. With kids and a full time job, the free pickup and delivery via their app is incredibly helpful!
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Lynne Abel on Google
★ ★ ★ ★ ★ I've used Eastern Drycleaning for a few years now. Usually annually for my feather duvet inner, but they also rainproofed my jacket a couple of years ago - and it's still rainproof.
I highly recommend them.
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Jessica Morrison on Google
★ ★ ★ ★ ★ Amazing service friendly staff even called me to let me know that my stain came out of my expensive ruby coat! It looks brand new again thank you so much!
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Victoria Bouvet (MummaJib) on Google
★ ★ ★ ★ ★ We have used this Drycleaning company through their app many times on a regular basis but unfortunately due to the rude woman on the phone our regular business will now cease. I asked for a discount after a mistake on their end but she failed to take ownership blaming the customer for said mistake when my expensive dress sat in a bag awaiting pickup for over one week. When I enquired as to why my Drycleaning had not been collected she blamed our new receptionist, yet even so failed to call me the customer to ask where the item was. I would of thought that was an obvious next step? Realising their mistake they then could then not collect as had no delivery staff available. Thought a discount or complimentary job would be a gesture of goodwill. To be clear, I didn’t have a problem with the unwillingness to offer a discount as a way of apology to me the customer. I had a problem with her rude attitude on the phone hence this review. In these unprecedented times when all businesses are trying to keep customers and stay afloat this business does the exact opposite. I have no doubt her reply will be one of deflecting blame which is a shame for this business. Will never use again.
12/5/22 - After a phone call from Max the Manager along with a sincere empathic apology I have changed my review rating from 1 star to 4 star. Not 5 star as I believe there is always room for improvement in all of us.
Max exhibits a warm, sincere personality and values the customer and does his upmost to redeem trust and relationships. Thank you Max. You are a credit to Eastern Drycleaning. Based on this, I have accepted your apology and will continue to use your business. Thank you for taking the time to acknowledge a mistake and putting it right.
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