Explore Group - Auckland - Viaduct
4.5/5
★
based on 8 reviews
About Explore Group - Auckland
COVID-19 - Explore Group is committed to the health and safety of our guests and staff. We ask you to please contact us and stay home if you are feeling unwell, are a positive case or a household contact. Masks are required in all indoor settings unless you are seated for the purpose of eating/dining. Hand sanitiser is available at all ticket offices and on our vessels. Please adhere to any instructions provided by our crew. For more information and ongoing government updates please visit https://covid19.govt.nz/
Contact Explore Group - Auckland
| Address : | Explore Booking Kiosk Quay Street, Viaduct, Auckland 1010, New Zealand |
| Phone : | 📞 +8977 |
| Postal code : | 1010 |
| Website : | http://www.exploregroup.co.nz/ |
| Categories : | |
| Description : | Experiences include harbor dinner cruises & sailing as a crew member on an America’s Cup yacht. |
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Matt Hood on Google
★ ★ ★ ★ ★ Awazing day out on the water. The crew were amazing and made us feel welcome, were fun and informative. The Americas cup match racing experience was definitely a buzz! It's been a while since I have dealt with a company with the customer service experience offered by Explore. 10/10 ✔✔
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Kerry Shepherd on Google
★ ★ ★ ★ ★ I have so many regrets about booking Explore Group's Tikapa Moana Whale & Dolphin Watching Cruise.
It was billed as a seven hour cruise, including a 1.5 hour stopover at Tiritiri Matangi island. So we expected a 5.5 hour tour/cruise, which should be more than enough time to see some wildlife!
No. This tour is combined with the regular ferry to Tiritiri Matangi island, so the first 1.5 hours are spent in silence as we head to TM island to drop off the day's visitors. We should have brought a book to occupy ourselves. At least now the tour would start!
Part of the joy of tours and cruises is the patter of the guide and the interesting facts you learn about the area you're in, or the animals you see. But... not in this case. There was a five minute pre-recorded Maori introduction and explanation of how the islands were "bought" by the English, a brief announcement by the skipper that we were looking for specific birds that usually denote a whale or dolphin under the water, and then... nothing.
We literally drove around in silence for 2.5 hours.
The fact that we didn't see any whales or dolphins (and didn't even try for the penguins or seals also mentioned on the tour page) is almost beside the point. Even if we had seen one, those few minutes would not have made up for the hours of boredom before and after.
We were dropped off at Tiritiri Matangi for our brief visit (which was, to be fair, utterly gorgeous) and then piled back on to the boat for... another 1.5 hour ferry ride in silence.
So of our seven hour cruise, fully three hours were wasted as a non-advertised ferry service, and the remaining two and a half hours of the "tour" were spent in complete silence staring out the window at nothing. For this we paid $150 each.
Since we did not see any wildlife, we were offered a voucher to attend the same cruise again. This is of little use to us as we flew home the following day.
0/10 experience, would not recommend.
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Paul Oke on Google
★ ★ ★ ★ ★ The island is good and quiet for a family trip
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Tiana Sharp on Google
★ ★ ★ ★ ★ Great day out! Staff were very friendly and even stopped the ferry to show everyone a seal.
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Shelley Gurney on Google
★ ★ ★ ★ ★ Friendly, professional, knowledgeable staff. The tour was great fun. I will absolutely be back to try out more of their offerings.
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Robert Hansen on Google
★ ★ ★ ★ ★ Sailed on an America's cup yacht in the weekend. What a fantastic experience. Loved it so much I want to go again tomorrow. The boat was great and the crew were wonderful.
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D Breezy on Google
★ ★ ★ ★ ★ Loved the experience, crew and skipper were amazing, even helped out for my proposal. Had a great time. Would recommend. Smooth sailing and lovely views.
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Hao Chang on Google
★ ★ ★ ★ ★ Good company good ferry the only bad thing from having 5 star is in the booking confirmation there was no address given. Took me half an hour to find where you were… from the ferry building. Good that you emphasised te reo maori in the cruise
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