Family Planning Clinic - Henderson
3.7/5
★
based on 8 reviews
Contact Family Planning Clinic
| Address : | Family Planning Clinic Level 2/362 Great North Road, Henderson, Auckland 0612, New Zealand |
| Phone : | 📞 +98 |
| Postal code : | 0612 |
| Website : | http://www.familyplanning.org.nz/clinics/henderson-auckland |
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Abraham Renout on Google
★ ★ ★ ★ ★ |
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[email protected] betA7ebne on Google
★ ★ ★ ★ ★ ?
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Anthony Falemaka on Google
★ ★ ★ ★ ★ It was really informative. I went in to see someone to put my 17yr old daughter on contraception and decided on the rod after a real good chat about our options and what was available. The nurse that we spoke to gave us everything we needed to know and after we had decided, she gave us lots of information on what to watch out for. The staff in general were also great, I didn't feel out of place in the waiting room, their friendly manner made our visit less awkward. The costs for everything is also cheaper and more affordable. $25 is nothing to an unplanned teenage pregnancy. I recommend that all parents should go in for a consultation even if you think your daughter wont fall into that kind of situation, its always better safe then sorry and the team help make an awkward situation feel like your just visiting the local doctors for a normal check up.
Thank you to the Henderson crew,
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Smei Shen on Google
★ ★ ★ ★ ★ staff are good,but to contact them via phone or website is a nightmare. I called for an appointment waiting for more than half hour each time and no answered ,I have to hang up,regardless what time I called in the day, or each time sent emails would get texts asked me to call them or go website. This circle went on for months. Finally booked and see them, later got text to call them back, the phone calls nightmare starts all over again, wasted my mobile data and time , still going no where. Hanged up then ....same circle of texts, call them back....wasted my time and no one answers...still going no where....
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Marcus Basiri on Google
★ ★ ★ ★ ★ After calling 3 times and being on the line for almost 45 minutes (each call) waiting for my call be answered,
Finally someone picks up and I get to make an appointment for 3WEEKS LATER,
3weeks later I show up to my appointment 15 minutes early to hear that the “DOCTOR” has gone for a holiday and she’s no where to be seen.
I did not receive a call or a simple txt message to get notified.
This is very POOR CUSTOMER SERVICE
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Geneva Lam on Google
★ ★ ★ ★ ★ Lovely service from the staff members, however there is only 2 car parks available for visitors.... I had to use the Public Trust parking, and I know i was in the wrong for using their parking but I was only there for 10 minutes and I came out to a short haired woman on the phone with the towing company. I was polite and apologetic to the woman but she was really rude and threatening. Also - I believe it's illegal to charge $350 for towing, its under $200 at the moment?
Please have more parking available Family Planning! No person should have to deal with this. If you're offering a service, have more parks to accommodate the visitors.
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Tina Feng on Google
★ ★ ★ ★ ★ Parking: quite convenient. There’s an outdoor parking area nearby on great north road which costs $4 for a whole day’s parking. 2 minutes’ walk to the clinic.
Service: high quality. my appointment was on time. The nurse and the receptionists are nice and kind. I requested my test result to be sent to me via email and they followed up with me to make sure the email is sent to me.
Suggestion: one thing the clinic could try to improve is to have an online booking system instead of calling. In this way, the complaints on long waiting time of phone call may be decreased. I understand that the budget is limited but if possible this could be an area to prioritize. I wish you all the best. It’s really a good clinic and service and nice people. Deserves better reviews and rating. :-)
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Celine Dickey on Google
★ ★ ★ ★ ★ Would be great if it didnt take almost an hour to get through on the phones ! Seriously need to hire more people ! No wonder why people dont bother with contraception!
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