Fliway - Silverstream
3.1/5
β
based on 8 reviews
Contact Fliway
| Address : | Fliway 410 Eastern Hutt Road, Silverstream, Upper Hutt 5019, New Zealand |
| Phone : | π +777 |
| Postal code : | 5019 |
| Website : | https://www.fliway.com/contact-us.aspx |
| Categories : |
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John Hungerford on Google
β β β β β Waited over a week to get a package delivered despite promises it would be delivered after day 2, only managed to speak to someone once, the other times left voice messages and emails and never got a response. Terrible customer service and did not meet expectations they set.
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Mik Kab on Google
β β β β β By far the most incompetent and rude service. First, my package is not delivered (been 3 weeks now). After I call, I'm told that it is out for redelivery. 2 hours later I receive a call saying that my package is available to pick up from the pick up center and isnt actually out for delivery. They cannot redeliver to my address but will redeliver to another address. It's been a month and I should be the one annoyed not the multiple agents who are harassing me with conflicting details.
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Jo on Google
β β β β β I know courier companies struggle to get good reviews as the only time you leave one is when its bad. But this may be one of the worst experiences with a courier company i have ever had. Failed Delivery for the last 4 days running although everytime i call they say it will arrive today.
People redirecrting phone calls before even letting you finish your sentence and then finally instead of getting an answer or helping they send you to random cell phone numbers of drivers that end up at answer phone.
If given the choice maybe avoid this company
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Todd Jenkins on Google
β β β β β Package sitting at depot for 5 days, every day the estimated delivery day just gets one day further away. Can't get hold of anyone to get information.
I wish there had been a shipping option for a decent freight company.
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Samuel Carlsson on Google
β β β β β Amazing service. They've got a very slick online tracker where you can follow your consignment. I saw my bike (!) had arrived in the depot and Easter was closing in. Called them up to see if it was possible to go get it myself, but they hustled to get it out to me and they just made the delivery just before end of day. Really means a lot. Price was fair and they seems to have handled my bike very carefully. Love these guys, easy five-star.
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Alistair Ross on Google
β β β β β The absolute worst courier you could ever imagine. They lost our shipments (two pallets!), put the wrong labels on them. We got the shipment on a Tuesday, for an Auckland delivery on Wednesday, after the issue they said they'd be a day late, still didn't turn up on Friday. They say they will call you back, they never do, they made rude remarks on the phone when our staff member called them. They don't offer compensation. They don't care about their customers at all. DO NOT USE THESE GUYS!!!
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Bruce Wilson on Google
β β β β β Amazing service just before Xmas. Through no fault of Fliway our delivery was not sent by the company we purchased it off until a lot later than we expected. Once we rang to see what we could do Fliway went out of the way to make sure we would get it in time. Amazing service
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Roland Agar on Google
β β β β β Unreliable and unprofessional, delivery driver says that delivery was scheduled between 9am and 1pm , the dispatch office says it was between 1pm and 5pm. Each claims the other is mistaken! Dispatch says a text was sent to confirm delivery - no such text exists - not recommended.
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