Greymouth i-SITE Visitor Information Centre - Greymouth i-SITE Visitor Information Centre 164 MacKay Street
4.4/5
★
based on 8 reviews
Contact Greymouth i-SITE Visitor Information Centre
| Address : | Greymouth i-SITE Visitor Information Centre 164 MacKay Street, Greymouth 7805, New Zealand |
| Phone : | 📞 +879 |
| Postal code : | 7805 |
| Website : | https://www.westcoasttravel.co.nz/ |
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Paul Martell on Google
★ ★ ★ ★ ★ Loved returning on the Tranz Alpine train. Have only driven the route before. Brilliant journey. Greymouth an interesting, historic village
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Greymouth i-SITE Visitor Information Centre on Google
★ ★ ★ ★ ★ I found the Greymouth i-SITE easy to locate, inviting and informative!
Located inside the old historic railway station the Greymouth i-SITE had all the info and services we required. Staff were very polite and friendly.
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Paul Houlihan on Google
★ ★ ★ ★ ★ We got off the Train from Christchurch and it stops at the I site Visitor centre.They were very busy but we obtained the maps and info we needed for three day say. Helpful friendly staff.
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Joe Heuvelhorst on Google
★ ★ ★ ★ ★ Cancelled on me 48 hours prior to my tour. And only because I wrote to check on the status. Already in Christchurch. Train to Greymouth already paid for, Hotel in Greymouth already reserved. But no nothing to do while in Greymouth - and no suggestions or alternate day trips suggested by West Coast Travel. Very disappointed in such poor customer service and relations.
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Peter Reardon on Google
★ ★ ★ ★ ★ Friendly and helpful ?staff.
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Brent James Mills on Google
★ ★ ★ ★ ★ Un-accountable and inept staff, particularly a director of the company, PHILLIP BARNETT, who ceased communicating with me while trying to resolve the issue. I had a very bad experience with the booking company and the Greymouth i-Site. I purchased a return trip voucher through Groupon. 2 weeks before the journey, I was called by the Greymouth I-Site to confirm the trip. I travelled to Greymouth on Saturday. I turned up at the I-Site on Sunday for the return trip. When I went to check in, the person working didn't even look at me and just said "there's no train today". I went on to explain that I-site had made the booking. I asked what they were going to do about it and the person stuck their head out the door, pointed to the road, and said "a coach will arrive soon". unbelievable.!? My partner and I instead hired a car at our own expense (The Apex site was incredibly helpful and understanding). When i went to follow the situation up, i was offered a measly discount that didn't even meet what the single leg of the journey was worth. When trying to talk through the compensation and understand how the I-Site believed this to be fair, I was replied to with smoke and mirrors and no answers to the specific questions i was asking. They had the audacity to suggest me taking the event to the small claims court - as if that would happen with me living on the opposite coast... Eventually, the I-Site (I was speaking with the director at this point) just stopped responding to me and the questions i was asking. It was made clear through e-mails with evidence that they had not looked after the customer. Even so, they were unwilling to do the right thing and rectify the situation. Be careful making your booking - As a paying customer, I was made to feel like a nuisance. Happy to share the e-mail train should anyone want the evidence. The transalpine train trip on the way over was very nice. July 2020
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Elizabeth Rae on Google
★ ★ ★ ★ ★ Have been in there and other times phoned for information, each time people there really polite and helpful
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kaye mclaren on Google
★ ★ ★ ★ ★ Popped in here a couple of times as the street signs are so confusing in Greymouth. Staff were super helpful and friendly, knew where everything was and answered all my questions. Told me about a freedom camping spot that wasn't even on the app. Only suggestion is that they recommend showers at the rec center as they are very good.
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