Highland Park Medical Centre - Highland Park
4.2/5
★
based on 8 reviews
Contact Highland Park Medical Centre
| Address : | Highland Park Medical Centre 14 Highland Park Drive, Highland Park, Manukau 2010, New Zealand |
| Phone : | 📞 +989 |
| Postal code : | 2010 |
| Website : | https://www.highlandpark.co.nz/ |
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Margie L on Google
★ ★ ★ ★ ★ Have changed to this medical practice. Very happy. The staff made me feel welcome and the doctor had a very caring and professional attitude. Excellent parking and a good pharmacy next door . Also had X-ray on site. UPDATE - great to see my practice doing COVID vaccines - fantastic !
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Cindy Venter on Google
★ ★ ★ ★ ★ Highland Park Medical have great staff that are always super efficient and friendly. I had to get a COVID test this afternoon and was there and home in 5 minutes. The nurse that did the test was really friendly and knowledgeable. I’m so pleased I moved to this practice 2 years ago.
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Mum M on Google
★ ★ ★ ★ ★ My family and I have been with them for some years. They are devoted to the care of their patients. Striving at every turn to provide the best care to us. Thank you
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Debra B on Google
★ ★ ★ ★ ★ this was my first visit to Highland Park Medical Centre and I was so impressed with the practice from the moment I stepped through the front entrance. I was warmly greeted by the front-desk staff, there was a lovely waiting area and everything was so well organised. The nurse was very friendly and gave me loads of confidence in the whole team.
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Kimberley Shaw on Google
★ ★ ★ ★ ★ Thanks to the team at Highland Park Medical for a very efficient and seamless experience when I visited recently for both my first and second Covid-19 vaccinations. I was in and out in no time and well looked after! A highly recommended clinic!
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Ashleigh M on Google
★ ★ ★ ★ ★ Booked in to get a couple of covid tests here. Everyone was so lovely, caring, and safe. The nurse who came out to my car for the test did a great job and was efficient. Best of all there was no wait time as I was booked in. I didn't know this was a service until my phone appointment with my doctor. I was also impressed that doctors and nurses were calling clients to see how we were going. Great service at this practice and the sister practice at Marina medical.
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rose concepcion on Google
★ ★ ★ ★ ★ The locum doctor today was great! He provided great care to my children. I am impressed with his thoroughness and sincerity. I wish Dr Norton will be a regular in Highland Park Med.
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Kent Teo on Google
★ ★ ★ ★ ★ It was a terrible experience at Highland Park Medical Centre this morning. I went to reception to ask about the referral letter of non-covid related claim for my insurance. But when the reception asked my details and saw my Covid record, she requested me to return to car then let me call to nurse myself.
Firstly, I am full recovered already, I had Covid more than 30 days ago. I feel discriminated by your receptionist being a pre covid patient and demanded me to stay in the car. I don't carry virus now, have been tested negative and been well for more than 3 weeks already.
Secondly, the receptionist did not show any respect to the patient's privacy on the medical history. It was quite a busy morning at the center with many patients in the waiting area. I am sure she can see the date I caught covid and know that I would have been recovered. There is no need for her to speak out loud and demand me to return to the car right away in front of many other patients in the waiting area. I feel very ashamed and discriminated.
Thirdly, your reception and nurse are not working together in one centre? Why did I need to call the nurse separately after talking to your receptionist that I need to get my referral letter for insurance claim? Furthermore, the nurse phone line is always busy with no one pick up the incoming calls. I have to leave a voicemail message to the nurse and waiting for the call back. Can't the receptionist just leave a note to the nurse that I needed the referral letter copy? My wife had previously called receptionist to request a referral letter for her claim and she did not need to call the nurse separately to request for it.
I hope the Management of the Center can look into this issue and provide some training to your reception on how to handle this situation better as there is no need to discriminate a fully recovered patients.
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