Horselands Kumeu Grain - Horselands Kumeu Grain Waitakere Road
4.6/5
★
based on 8 reviews
Contact Horselands Kumeu Grain
| Address : | Horselands Kumeu Grain Waitakere Road, Kumeū 0810, New Zealand |
| Phone : | 📞 +97 |
| Postal code : | 0810 |
| Website : | http://horselands.co.nz/ |
| Categories : |
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Jade F-Gil on Google
★ ★ ★ ★ ★ Lovely people working there, and loved my dog when I brang it in, great customer service in both the factorie, shop and warehouse. Great range of feeds, toys and clothing (for animals and people) with good brands like ariat, weatherbeeta ect, would definitely go back again. Also has a very cute cat that lives there at the shop and warehouse.
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Arno van Glabbeek on Google
★ ★ ★ ★ ★ Consumables are exspensive, Bridal gear ,halters quite often out of stock for some reason..Staff not that friendly or helpful. Advertise Hats then told the stock is only at Drury branch.
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The tea sis xx on Google
★ ★ ★ ★ ★ Amazing service although when I asked for cheaper boots she gave me an expensive one and it turns out they were men boots. But I seriously don't mind because how different could They be, also they were so polite. Seriously recommend!
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Kathy Tuckerman on Google
★ ★ ★ ★ ★ Fast efficent helpful service everytime we go .lovely strowman Carrie's heavy bags to car .what's not to love .Great use of display areas and wide range of products .very helpful at ordering in something they havnt got
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Pipi Quinlan on Google
★ ★ ★ ★ ★ When I needed to exchange an online order because I accidentally ordered the wrong size, not only did they try and help me in every-way possible but i also received a personal text message when the product i needed to swap it for was back in stock and they had it sent back to me within about five days. Impeccable service as usual. Thanks Jess and the team at horselands for your help.
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Terrieann Dean on Google
★ ★ ★ ★ ★ Great service from knowledgable staff. Who thankfully load bags of feed into your wagon.
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Brooke Hannah on Google
★ ★ ★ ★ ★ Boutique little equestrian store, stocks some of the more fancy brands and lovely staff.
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Christy Grenon on Google
★ ★ ★ ★ ★ BROKE THE LAW AND REFUSED REFUND FOR FAULTY PRODUCT
I can't emphasise enough how disappointing and frustrating my experience with Horselands was. I purchased a product from here and shortly after it turned out to be faulty, so I returned it to the store and requested a refund, since it was faulty. I was told I would only be offered store credit and only if the manufacturer agreed it was faulty. It took over 4 weeks before I heard from them and was told that yes the manufacturer did agree the product was faulty, BUT they would still only give store credit that expires after 12 months. I did not want store credit and I pointed out that it is in fact illegal under the consumer guarantees act (CGA) to refuse a customer a refund for returning a faulty product, but they ignored the laws and instead accused me of bullying. I tried several times to have them be reasonable and offer my money back, but they wouldn't so I took them to the Disputes Tribunal. I won at Tribunal and they were ordered to refund my money, the "judge" also even took the times to read the CGA laws to them and outlined that they were blatantly breaking the law. The Horselands representative was nothing but defensive the whole time at Tribunal and while they did give me my money back as ordered, they never even apologised for wasting my time for writing a wrong for what I had all along told them was breaking the law. I will absolutely never shop here again, I highly doubt they have changed their practices to follow the CGA, so if you want to save yourself a headache I'd avoid shopping here too!
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