HSBC - Auckland CBD
2/5
★
based on 8 reviews
Contact HSBC
| Address : | HSBC 188 Quay Street, Auckland CBD, Auckland 1010, New Zealand |
| Phone : | 📞 +98888 |
| Postal code : | 1010 |
| Website : | http://www.hsbc.co.nz/ |
| Categories : |
Bank
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Daniel Jes on Google
★ ★ ★ ★ ★ Contacted them by phone and e-mail, got a response after 2 weeks. They emailed saying they would call me next day, did not happen. They have good mortgage rates, but very poor service
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Jonathan Reeve on Google
★ ★ ★ ★ ★ In general, HSBC is appalling. NZ seems slightly better than the rest of the world, in all fairness. Their PR team stepped in to help sort out a shameful issue caused by the global customer services team. That's not enough to earn the brand a rating of anything more than 'appalling'.
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Old Seafk on Google
★ ★ ★ ★ ★ Such shamefull and terrible service from an international bank. Got me transferred to someone else, waited 1.5 hours to talk to someone who has no idea of what to do and ask me to do a call back request form which I can do it myself on the website in 3 minutes.
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James Li on Google
★ ★ ★ ★ ★ HSBC New Zealand is the worst bank in New Zealand, also the worst branch in HSBC globally. The 0800 number is directed to another country. But no one returned calls for issues. One telegraph transfer took over 20 days. The queen street branch manager put TT transactions for weeks and did not return calls and gave explanation. Terrible communication from this branch. I opened the account as good experience from Hong Kong HSBC. Get away from HSBC NZ. There are many local banks that have much better customer services for you.
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Julius Lenart on Google
★ ★ ★ ★ ★ Banked with HSBC in Canada and now in NZ. Grateful they have a presence here, despite not having any branches in CHCH where we are. Our premier relationship manager has provided phenomenal service; accessible, responsive, knowledgeable, thorough. As we've just recently relocated our lives to the other side of the planet, we relied heavily on good support from our bank (moving money, currency exchange, home purchase, daily banking, savings).
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Graeme Taylor on Google
★ ★ ★ ★ ★ Just hopeless. Asked a simple question and was transferred to an overseas call center. The staff member I spoke with had an impossibly broad Philippines accent . After continuously asking her to repeat herself I hung up as it was pointless continuing. Why not use local staff for local calls?
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Sonia Roy on Google
★ ★ ★ ★ ★ Not recommend completely time wasting, Hard to communicate and very complicated account open procedure.
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Jafar Bkc on Google
★ ★ ★ ★ ★ They don't need new customers. Called initially and got a call back and then nothing even a promise to get a call back to start the process. Nothing after....
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