JAE Carpet Cleaning & Flood Restoration Otago - Kenmure
4.5/5
★
based on 8 reviews
Contact JAE Carpet Cleaning & Flood Restoration Otago
| Address : | JAE Carpet Cleaning & Flood Restoration Otago 551 Kaikorai Valley Road, Kenmure, Dunedin 9011, New Zealand |
| Phone : | 📞 +888 |
| Postal code : | 9011 |
| Website : | https://www.jae.co.nz/locations/dunedin |
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tracynz73 on Google
★ ★ ★ ★ ★ I've used JAE twice now, once for carpet cleaning and once to dry out a room. They are incredibly professional, friendly and thorough. Their level of customer service from office to technician is fantastic. Highly recommend.
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Mutley Mutley on Google
★ ★ ★ ★ ★ Did a great job removing stains and carpet clean room, friendly manner, reasonably priced. Would recommend kerin for carpet clean.
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Kym Hill on Google
★ ★ ★ ★ ★ Carpet in one room still wet. Have had other technicians here but no solutions. Not paying. Have used Jaes for years...they need to train carpet cleaners more efficiently and have a stable mature team.
I wish to reply to the response from the manager. This response is personal unprofessional and rude. I note when you have been given previous bad reviews you have replied with courtesy and respect...almost solution focused. I do not understand why I was not given the same courtesy as a long standing customer. I have used Jaes for years with never an issue. Advice to future customers...avoid the unprofessional general manager at the Dunedin office and deal directly with the technicians. They are lovely and respectful although some too inexperienced.
The general manager disconnected my phone conversation with no immediate recall to apologize. I have raised my concerns with the owner who resides in Central Otago to be met with a horrid email. I have always used and recommended Jaes..never again. Management are rude unprofessional and have no idea of customer service or kindness. I was under the impression this company was grounded in a sense of religious community. These principles do not appear to extend to the general public. This retort by the general manager and the email from the owner will not go unnoticed. And I still have wet sticky carpet.
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Helen Gibbs on Google
★ ★ ★ ★ ★ Yes you could use a carpet cleaner and DIY but it isn't that much cheaper and you might get it wrong.
My Mums house has a carpet of 26+ years old. It's wool. It's in pretty good condition. Now it looks great and we can easily see it lasting a few more years. The technician was helpful. And worked hard. Many thanks for your help making our home look sparkling
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Alan Davie on Google
★ ★ ★ ★ ★ Excellent. They answered the phone right on closing. And sorted out a time slot for me. Even though they're quite busy. Cheers.
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Pat Kennedy on Google
★ ★ ★ ★ ★ Very nice and helpful staff. A pleasure to have clean up after a hot water cylinder let go and the flat was flooded. Great communication and service. Would highly recommend.
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F M on Google
★ ★ ★ ★ ★ A massive thank you to the Jae's Dunedin Team! From the get go the Jae's Team were friendly, welcoming and straight onto finding the right solution that worked for the property. Worked commenced the next day and although we had a 'hiccup' from my end, with no power property in the morninig like we initially plan. True to form Jae's just rolled with the punches and rescheduled for later that after. Nothing was a drama and although I presented them with a last minute challenge they took it in their stride and made it all happen.
Customers service from everyone I dealt was outstanding. They simply exceeded my expectations and raised the bar!
Thank you for job well done. Keep up the amazing work and I'll be reaching out again in the future!
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Elizabeth Montague on Google
★ ★ ★ ★ ★ Michelle and her team were hired to clean our house after some very dusty renovations. I have a usual weekly domestic cleaner with another company, but Michelle from Jae did the best cleaning job I've ever seen. The house has never been cleaner. No corner, picture frame, or surface was overlooked, and afterwards everything was so bright and tidy. I highly recommend Michelle and her team from Jae for any cleaning and will definitely hire them again.
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