Just Automotive - Manurewa

SIMON SINGH = SCAM ARTIST! DO NOT USE THESE MECHANICS! They are the WORST! (Detailed experience below) They trade under 'Auckland Mobile Mechanics' ruining their reputation / change their business name frequently. THIS "BUSINESS" NEEDS TO BE SHUT DOWN! We noticed straight away that there is a dent on the front license plate, the license plate frame is snapped (with an obvious attempt to glue it back together) and there are a few gouges on the front bumper. These were not present before we put our car in your service. 1. Initially when we contacted "Auckland Mobile mechanics," Simon said the cost of towing and initial inspection would be $78.50. He followed up with specific questions to check if there would be any further costs for the towing and inspection. Simon told him there wouldn’t be. 2. Following the inspection and quote for repairs we decided to wait until after Christmas 2018 to get the car repaired and asked for the car to be delivered back to our address. On Thursday 29th November morning my partner received a call from an accounts person at your company asking for our credit card details. We don’t like to provide credit card details over the phone until we have seen an invoice in writing and prefer to make bank transfer payments ourselves. He was told the total cost would be $279.50. Obviously quite a difference between what he was quoted at $78.50. He asked for clarification and was put through to an owner who was aggressive, abrasive and argumentative right from the beginning of the conversation. The owner demanded we pay within an hour or he would report us to Baycorp saying (direct quote) “we have a great relationship with Baycorp and I have no problem ruining you” My partner hung up from the threatening conversation and decided to ring back to speak to someone more reasonable and professional. 3. Received the invoice about half an hour later and at the same was called by the accounts person (Natasha) asking for our credit card information. We said we weren't comfortable giving our credit card details over the phone and could see that there was a bank account for direct debit on the invoice and so said he would be paying my bank payment. We queried why Natasha told him earlier in the morning that the cost would be $279.50 but on the invoice it was $368.25 +GST = $423.48. Natasha read through the individual items on the invoice and offered no further explanation. 4. Our cost for service had now increased from $78.50 to $279.50 to $423.48. NO explanation. NO response to communication.

Also known as aucklandmobilemechanics.co.nz Avoid these scam artists. Do Not Use!! I rung these guys up when my bonnet mechanism broke and couldn't be driven. Asked them for WOF at same time. They charged a lot for the mechanism replacement and said it failed WOF due to broken tail light glass but they would order part (500). They would not return car until full bill paid but they never got part. Asked for refund. But they have been dodging me for weeks. Part wasn't even needed as got WOF elsewhere. These guys are dodgy scam artists. Avoid like the plague