King Living - Parnell
3.7/5
★
based on 8 reviews
About King Living
Since 1977, KING has been at the forefront of Australian furniture design. With a reputation that’s built on steel, KING designs and manufactures contemporary, award-winning furniture that’s made to last.
Design, innovation and comfort, have been the foundations of KING. Five decades later and KING is still a family owned and run Australian company, proud of its past and excited about its future.
Contact King Living
| Address : | King Living 535 Parnell Road, Parnell, Auckland 1052, New Zealand |
| Phone : | 📞 +997 |
| Postal code : | 1052 |
| Website : | https://www.kingliving.co.nz/ |
| Categories : |
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Teri Moon on Google
★ ★ ★ ★ ★ We purchased the King Living Max with the ottoman after viewing online which was a bit scary but the team there were absolutely fantastic. We received professional, helpful and honest advice and our enquiries were always answered super promptly. We are absolutely delighted with our purchase. It arrived on time and is super comfortable and really stylish. We love the modular design as it works for family TV time but can be easily configured for entertaining. Rating 10/10 for the sofa as well as the customer service.
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June Barraclough on Google
★ ★ ★ ★ ★ Kings Living Delta Sofa conversion to a sleeper sofa is a con. We purchased the sofa option with storage, without realising the sofa's would have deep internal units. This does not allow for any ability to lift or move the couches into the sleeping formation. Every time we have guests it is a nightmare to convert. I wish I had not purchased.
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Tanja Jujnovich on Google
★ ★ ★ ★ ★ We bought the Serenade bed. The delivery took longer than expected due to AKL lockdown however communication was fantastic from beginning to end. We are so happy with our purchase, the bed is beautifully made!! Definitely recommend
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Ryan Bao on Google
★ ★ ★ ★ ★ Bedside table arrived with a faulty drawer that can’t close. The wait for the order is understandable due to COVID and made-to-order. But I’m disappointed with the quality and wonder how the products pass the final QA, or do they even check that.
Update: contacted by King Living and will be getting a replacement. After sale service is prompt.
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Samuel Ames on Google
★ ★ ★ ★ ★ King Living were not able to assist us with dissembling our King cloud couch to move house. The company they referred us to were not able to help either. After sales service in this regard is not good and should be improved.
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Nicole Scown on Google
★ ★ ★ ★ ★ Beautiful new Marble table has what appears to be water marks on it. After contacting King Living Charlotte was very friendly, polite and efficient. Initially the customer service team she reached out to didn’t respond with a resolution. However, Mark the showroom manager, has followed up and rectified the situation. I appreciate the follow up and customer service in turning this around.
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JJ on Google
★ ★ ★ ★ ★ First of all, King living should be thankful to have a person like Esther who knows what the best customer service is!
I have waited for my sofa for 4 months but end up getting delivered with several black marks on them. I was very disappointed as it was more than $5k and there was certain level of expectation about the product with that price.
Esther handled really well with this issue and she even totally understood how customer would feel with the situation.
I would give zero star rating for getting a faulty product with 4months of waiting but Esther deserves 5 stars therefore I compromised with 4 stars.
*** King living, you should be ashamed of your standard practice regarding how to handle with faulty products.
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Jessica Stewart on Google
★ ★ ★ ★ ★ Edited to add: since writing this review, I’ve been contacted by the new customer service team. They’ve ordered me new covers and cushions for the couch. I’ll update again when these arrive in a few months.
Bought a sofa and ottoman, two arm chairs, a rug, two coffee tables, a lamp, and a bed frame from King Living. Great service until you’ve paid. It’s been less than a year and the couch fabric is covered in pills and the cushions are sagging. We complained and they sent me a hand held machine to remove the pills… I didn’t pay King’s prices to have to shave my couch weekly!
We’re also not a small customer so hate to think how they’d treat others.
The lamp has completely stopped working too. 0/10 would not recommend. Read the reviews and shop elsewhere!
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