Kresta Blinds, Curtains & Shutters Mt Wellington - Mount Wellington
2.7/5
★
based on 8 reviews
Contact Kresta Blinds, Curtains & Shutters Mt Wellington
| Address : | Kresta Blinds, Curtains & Shutters Mt Wellington 59C Carbine Road, Mount Wellington, Auckland 1060, New Zealand |
| Phone : | 📞 +977 |
| Postal code : | 1060 |
| Website : | http://www.kresta.co.nz/ |
| Categories : |
|
B
|
Barbara Hawkins on Google
★ ★ ★ ★ ★ Shocking Company. Awful customer service. Ordered on Feb 2nd. Had to chase up repeatedly. Excuses 6 weeks later of being short staffed, never returned calls. More excuses, they couldn't find my order. Then they had a new scanner which didn't work properly. Then they were always expecting delivery but it didn't happen. Then it was on a plane, then a boat, then customs held it up because of incorrect paperwork. Finally, I got them on April 10th after demanding money back if not concluded. They came and fitted and I requested my fitting fees back as they had broken their own terms and conditions by being way overdue from final payment. This is what they promise. Never seen any money back for that either. I have emails to prove it. The most laughable part is that Kresta Head office emailed me about a week later which started off "Dear valued customer". I nearly fell off my chair. They wanted my feedback. Of course I told the truth and now a week has passed without so much as acknowledgement of my feedback as a "valued customer". Not a bean. So the moral of the story is this. If you want a company who comes round quickly to measure up but then just ignores all attempts of actually delivering the goods, then asks you each time what is your contact number because they don't have it, go to Kresta, the Company that only reacts when they have driven you mad enough to want a full refund and take further action. They were very close to becoming stars on TV.
|
|
S
|
Sergey Chaykovskiy on Google
★ ★ ★ ★ ★ I have ordered curtains for 4 large windows and a blind mid November. They promised me to install the blind before Christmas and the curtains earlier Jan. When I rang them just before Christmas my salesman Paul Jacobs told me he is not aware anything regarding the production and installation timing and promised to follow up, but he never did. Mid Jan I got a letter that I need to pay full payment in order to schedule the installation for both curtains and the blind, so I did. Waited for couple of weeks and when the installer came, he realised there are no tracks for curtains. Nobody even call be back for a week and after few attempts to find out what is happening I got hold of my salesman and he said that he forgot to order the tracks and never checked what was on order. Told me he need some time to follow up and promised to call me back later that day. He never called me back. Its been a month since.
|
|
K
|
Kevin Andrei Yu on Google
★ ★ ★ ★ ★ Not Recommended, 0 customer service. We are looking for automated dual blinds for our 16 windows but the lady does not want to help at all. We asked about automation and says no sample at all but later showed one when we asked further about it (lying). She is not willing to help or probably work at all so we immediately went to other great blinds shop. Reading other reviews seemed like already a common instance. Go to other blinds shop.
|
|
G
|
Georgia Thomson on Google
★ ★ ★ ★ ★ I actually don’t even want to give this company any stars. I was kicking myself for not checking the reviews before we engaged this company but I didn’t- do your due diligence is the lesson learned! No communication at all and they took forever.. a new person to the company called Max came to install them and they were out by 30mm on French doors.. despite 2 measures.. to be honest after reading the bad reviews which would easily take you hours to read as they go on and on, I wasn’t surprised. And if it wasn’t for Max I doubt we would have got our refund on our deposit. Thank goodness for him and him good luck to him in his role.. do not go near this company with a barge pole. I will be warning people!
|
|
N
|
Nicole Smith on Google
★ ★ ★ ★ ★ Thank god I read these reviews prior to paying my deposit. I went with another company to the cost of $309 more for my shutters knowing it would be worth it. The sales tactics were aggressive and annoying.
I received the quote then every single day after than I received a text and follow up email with the exact same wording. Sometimes multiple times a day! I queried the online reviews with the sales rep and he replied with a non sensical email then a few hours later another email clearly written by someone else as He’d forgot to delete off the forwarded part lol, he sent that a few times over and over too that didn’t really answer my questions.
|
|
C
|
Carol van den Berg on Google
★ ★ ★ ★ ★ After getting the delightful duo of Justin and Taylor to measure and quote (on the spot), the communication with their office wasn't great. I jumped online and saw the reviews and thought, "Oh no!!" I usually do that first, but didn't this time. However, a complaint to the right person got things moving. I'm not sure what the hiccup was, but the service after that was amazing. Justin and Taylor are the most delight sales people who kept their promise to personally look after my sale. The shutters and blinds we ordered are fantastic - they look stunning and I am so glad I stayed with Kresta. Even got a call from Justin a month after installation to see if we were happy with the shutters and blinds.
I would encourage you to give them a go; ask for Justin and Taylor from the Mt Wellington office - they are brilliant
|
|
D
|
Debbie Hawkes on Google
★ ★ ★ ★ ★ We had great service from Kresta 15 yrs ago. I therefore wish I'd chkd reviews b4 ordering new blinds from them. They were ordered & installed on time a few months ago, which was good, but they were not the colour I had ordered, which was supposed to match the carpet. After several months of arguing, I have given up, but I will never use Kresta again.
Their Salesman made a mistake, but in his words he never makes mistakes. I was offered a replacement set in the colour I had originally ordered, at a slight discount, no thks.
The Regional Mgr was nice, but not supported by the company owners to fix the issue.
Be careful everyone...this company is not interested in doing the right thing by the customer, when something goes wrong.
|
|
D
|
Davin Bray on Google
★ ★ ★ ★ ★ We had shutters but in, good process they were measured and installed and all was good. 3 individual shutters have broken on different windows and we have waited 2 years for anything to be done about it despite numerous calls and emails and remeasure to get them redone. Absolute rubbish service
|
Write some of your reviews for the company Kresta Blinds, Curtains & Shutters Mt Wellington
Your reviews will be very helpful to other customers in finding and evaluating information
Nearby places in the field of Awning supplier, Blinds shop, Window treatment store,
Nearby places Kresta Blinds, Curtains & Shutters Mt Wellington
