Mana Property Management - Central Dunedin

I've rented for quite a few years, but my current property is the only one that has been managed by a property management company. The staff at Mana have been terrific to deal with. I've had a couple of random maintenance issues that occurred in the last 12 months, and they've always provided quick support, including once incident that happened at about 9:00pm on a Sunday evening. The staff are always helpful and polite when I've had to get in touch with them. There has been a rent increase each year, but that's pretty standard. Overall, i'd happily recommend them to anyone looking for a flat.

We now live in Brisbane, Australia. It is a lovely house, but in need of renovation before being advertised for rental. Mana Property Management were contracted to carry out the renovations and find suitable tenants. Having bought and renovated many properties, I knew what was required, but it was impractical to do it myself. We cannot speak highly enough of Mana Property Management. They consulted with us on every aspect of the renovation including detailed quotes and colour choices. Ongoing repairs to the property have also been efficiently carried out, always with quotes and options. Communication is of the highest level. Together with an excellent tenancy rate, they have done a great job. We have not had to visit Dunedin once since 2010 as the property is cared for as if we were there. We would recommend Mana Property Management to anyone. Thanks Tania, Kyle, Matt and the Team.

Really amazing customer service.Everything was perfect. Specially need to thank Michelle Bretherton one of the team member for the support that she given us until the end.Really appreciated. Highly recommended Mana Property Management and Michelle if anyone need perfect service.

The team at Mana Management have been a godsend for my investing in Dunedin. They helped me buy, renovate, and manage a block of flats- all completely sight unseen. It has been the easiest, and most lucrative, experience in my investing career. There is no way I could manage the property without the help of the Mana team, they have made it so smooth.

Mana have been our property manager in Dunedin for over 3 years. We live in Auckland and ever since we started investing in Dunedin we have received excellent service. And since the ownership change a year or so ago, things have got better. We have peace of mind that our tenants and our property are being looked after and that if any problems arise they will be dealt with quickly and efficiently, at a reasonable cost and with appropriate consultation with us as landlords. We use property managers in other parts of NZ and overseas and I would rank Mana as one of our best.

Looking for a new home and going through the whole tenancy process is very stressful, and I found Mana Property Management made it just a little bit easier with their empathetic approach. They were friendly and communicative through the whole process (actually getting back to us!) and they made us feel really welcome at the check in at our property. Once we had moved in, they were quick to respond to a few maintenance issues we had. Thank you Mana for helping us find a home

I was a tenant of Mana property management for the last two years and it gives me great pleasure to share my experience. I've been renting for 13 years and during which time I have always had mostly good and professional experiences. Mana property has by a mile exceeded any of my prior experiences particularly for the quality care and effort they have put into forming a partnership of mutual understanding. Mana property have always been excellent in their responses to my queries and have been very accomodating to any requests Ive had to make. I've had a beautiful stay at this address and partly due to the knowing that I am supported and prioritised as a tenant. I appreciate all of Mana property staff and thank you all for the opportunity. I wouldn't hesitate to recommend this property management team to anyone. Merry Xmas Mana property management.

Mana property management, was the only property management company in Dunedin that I could find that held viewings out of normal business hours, when you work normal hours looking for a new rental can be very tough, Mana made it really easy. Beyond that, I was impressed with their thoroughness of their references checks (all of mine contacted me and told me so) and their no-nonsense approach, all the paperwork was quickly processed and I was in my new rental inside of a week. (To which I was met at the property by the property manager to walk me though (first time in 15 years of renting) who walked me though the property, any issues or concerns or features were pointed out and explained. --Update end of tenancy-- After 1 year, I relocated to Christchurch, Mana have been very difficult to deal with on Exit, Firstly I left the property 2 months before the end of my tenancy (pre-paid all the remaining rent etc) Mana did not re-list the property for rent during this period just left it empty, made no attempt to find another tenant, the property manager response "they forgot" and "too busy" I had a gardener and a professional cleaner tend to the property during this period as I am responsible for the upkeep during the lease period, the final inspection was a week after the end of tenancy to which I get an email showing what looks like a week growth on the lawns (hard to tell as I am not there) so I arranged a lawn mowing, email from Property manager - No problems, I ask if any additional funds are owing, PM says no and will process the bond within a few days. Two weeks later I ask why no bond? Oh you owe an additional $x amount for a part week of rent , OK. why didn't the PM tell us this? I let them take the funds from the bond, another week passes, Still no bond, contact again oh we are processing your bond now, another week passes still no bond, "oh we need more paperwork" (they had all the paperwork a month ago, but the PM did not pass it on) another week passes, contact again. "oh we just submitted the paperwork today" after talking to PM it was for "checks" (not sure what checks are needed after final inspection and all paperwork is filled out) still don't have my bond back. Not sure whats going on, but I have been renting for 15 years, No other PM has ever had such a disorganized exit (the best was Click - 3 days, final inspection and paperwork was done on exit, bond refund submitted same day), And Id bet the owner has no idea that we left 2 months ago and property was not re-tenanted during the peak season in Dunedin (easiest time to re-let) We Kept the place, spotless. Paid all rent on-time even had professional cleaners and Gardener in our absence. Mana was great to deal with on entry but seem to have poor professional practices, a real turn off to good tenants. I would never rent from them again.