Michael Hill Bayfair - Michael Hill Bayfair Girven Road
4.5/5
★
based on 8 reviews
Contact Michael Hill Bayfair
| Address : | Michael Hill Bayfair Girven Road, Mount Maunganui 3116, New Zealand |
| Phone : | 📞 +777 |
| Postal code : | 3116 |
| Website : | https://www.michaelhill.co.nz/stores/michael-hill-bayfair |
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Tonia Kirkland on Google
★ ★ ★ ★ ★ Visiting Michael Hill was very good. The service you could not ask for anything more .
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Duncan Scott on Google
★ ★ ★ ★ ★ Awesome service; thanks so much for your help, Sharon - much appreciated and can't wait for the goods to arrive!
Good range of pieces, not overly large but some that aren't on the website and what they don't have the wonderful ladies are happy to help source.
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kiwihillbomber on Google
★ ★ ★ ★ ★ Disappointed to say the least, went to get my wife's engagement ring resized, suppose to be down one size from M to L. Got it back to discover was so small it didn't fit, found out the jeweller read the L as a I (4 sizes smaller, even though the request form said " l for love" , it was in lower case which didn't help but the love should have been obvious) they sent it back as urgent to re-resize it ..
A week had passed and heard nothing, popped in to see if it was there, turns out it arrived the day before but nobody had rang (got told "lucky you came in because now its been filed we wouldn't have rang you")...
Inspected the ring and the band had been terribly stretched 4 sizes back out to size L. The lower section was uneven and extremely thin. They hadn't filled it in with more gold to even it out.
Once again it got sent off to get fixed..
Picked up the ring today, looks better finally but can tell it has been tampered with because they had to install whole new band.
2 unnecessary visits for a procedure which should have been simple. It was us the customer who discovered both faults upon first inspections. Spoke to the manager directly and gave our feedback and recommendations for quality control in store to make sure all is OK before calling the customer (or not calling) etc, all we got was sorry. No attempt to try make things better or cheer us up with some sort of compensation for all time /petrol and unnecessary visits we have had to deal with.
I know it wasn't the people in store directly who caused the issues but the jewellers they send to are associated with Michael Hill so as a customer it is all the same.
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Patricia Green on Google
★ ★ ★ ★ ★ Michael Hill at Bayfair is a lovely store- full of beautiful jewellery but their greatest asset is their staff. So welcoming and helpful; nothing is too much trouble for them when making sure customers get exactly what they want
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Cassandra Rahipere on Google
★ ★ ★ ★ ★ Absolutely amazing service. Really listens to what the costumer wants and the staff are very experienced. Would definitely recommend.
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Goldie Greer on Google
★ ★ ★ ★ ★ Went and picked up my new watch very helpful staff
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madi newell on Google
★ ★ ★ ★ ★ Sharon was really lovely and we had a great experience buying earrings from her. She definitely knew what she was doing!
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Fitu Ilalio on Google
★ ★ ★ ★ ★ Great customer service from Judy, she made us feel welcome and she had good product knowledge.
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