Mill Road Veterinary Clinic - Kensington

I refuse to support any business that supports government segregation. You are meant to be animal doctors. You have a responsibility of care. I will never be back. Even with papers I refuse to show them. No one is 2nd class citizens and no one should have to wait outside away from their pet.

Excellent service and went out of their way to fit us in at very short notice. Very grateful and reassuring to have a vet with avian expertise. Thank you Kevin

I was an 'out of town' holidaymaker on a staycation in Whangarei. My Dog had an ear infection & I booked a consult and Kevin Turner was the vet. Can't speak highly enough about his demenour/explaination and advice moving on about my elderly Border Collie. My hometown vets are ok but Occasionally you meet a Dr/Vet/Tradesman who just sets it all right and makes things clear to understand and puts a plan in place moving on...Kevin is that guy. Thanks buddy.

So disappointed after moving here from Auckland with pets, leaving a great vet there, we hoped we’d found another. Unfortunately we had both pets sick requiring visits to Mill road, one pet staying a few nights. and in total costs of a few thousand dollars. Mill road opted for the passport system we were suddenly treated like leppers, no entry into the clinic, no empathy or compassion handling sick loved ones over at the door. It was demoralising. We learnt not all vets were doing this and it was their choice. I emailed them expressing my disappointment and the reply was cold. No apology or explanation, they replied saying they had removed us from their database. And that was that. Since then I’ve heard from many friends, neighbours and seen similar feedback on Facebook groups etc and I feel we dodged a bullet.

Very rude staff both vet and reception. Terrible or no system at all for seeing emergencies regardless of booking in over the phone. Treated my daughter appallingly while she was making the call after x-rays to have her 10 year old cat put down. Had to wait in 30 deg heat in the car with AC running for an hour to keep our dying cat who was struggling to breathe slightly more comfortable. We had booked ahead but it made no difference a truely heartless and soulless business alround. Do not take you pets here if you want them cared for.

I am not happy with the service i received at Mill Road Vet, Whangarei on 26.12.21 The loss of my cat mattered to me much more than expressing me extreme frustration at this Vet clinic sooner. YOUR vision statement: “Mill Road is an owner-operated practice with a team of compassionate and dedicated staff. Our vision statement is to be Northland’s centre of excellence providing the highest quality veterinary care. The 24 hour service you apparently provide sounds awesome and very promising, but the service we received was most definitely not. It was about to be a 30 degree day and it was getting on close to mid day and i’m sitting with my cat in my lap who can barely breathe and is panting away…Not knowing the wait of the vet was much longer than your team made it seem. It would have taken 5 minutes to come out and tell us it’s gonna be awhile or even offer us a cooler space to put our cat in her last hours. So my mother for the second time attempted the door (after numerous phone calls explaining the situation) where we not only saw another family get their cat seen to before ours but also now sat in the burning sun with my dying cat for a further 30-40 minutes after being told we would be next. It was torture and most definitely not “Highest quality veterinary care” I don’t know if it was lack of staff or just complete incompetent management but it really wasn’t good enough, whatever the issue is. These are peoples best friends, family members and most adored pets and the lack of service you provided to me that day was so insensitive, stressful and very traumatic. I spent a lot of money that day for service that was disgraceful but i was far too upset for any more dramas that day. There was absolutely no compassion or care shown to me at the time of payment, your staff could show they some what care and sympathise, not just want my money. You have a duty of care and it seems you were unable to do that effectively. If you are thinking of taking your pet and it needs urgent care, do not depend on this place.

I have tried almost every vet in whangarei since moving here from Auckland and Mill road is by FAR the best clinic have seen 3 different vets there and all have been kind caring and loving to my animals. The front of house staff are fantastic and friendly too. Special shout out to Michelle and Kelly who have remembered my animals each time ??

Fantastic service. Receptionist was incredibly polite and was able to squeeze my dog in even though we aren’t with the service. Nurse/vet we’re very helpful and and really took care of my dog. Also extremely accommodating with making a follow up appointment that suited our messy work hours. I would recommend highly.