Mountain Warehouse - Papanui
3.9/5
★
based on 8 reviews
Contact Mountain Warehouse
| Address : | Christchurch Northlink Retail Centre, Mountain Warehouse Unit F4/148 Langdons Road, Papanui, Christchurch 8052, New Zealand |
| Phone : | 📞 +997 |
| Postal code : | 8052 |
| Website : | https://www.mountainwarehouse.com/nz/ |
| Categories : | |
| Description : | Independent, family-owned outdoor specialist selling adventure clothing, equipment & footwear. |
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Port Bello on Google
★ ★ ★ ★ ★ Went to this store today to exchange an online purchase. I had approximately 20 min until close. It was very clear from the get go I was an inconvenience. I also work in customer service. The store manager was very quick to tell me what I could not do. Including telling me I needed to exchange for the exact same amount, I had to have the packing slip but would not need it if I posted back myself, never mind I had the email confirmation & did not receive a packing slip. Refused to send back for me siting she could not do this without the packing slip.In the end I took a chance & went to the Tower Junction store. They happily returned the item for me & provided great customer service. This also proved to me that this store manager was either lying or just plain incompetent & unhelpful. The worst customer service I've ever experienced. Thank god I went to the Tower Junction store. This service from the NorthLink store made me wish I purchased from Kathmandu.
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Ashleigh Kortegast on Google
★ ★ ★ ★ ★ outdoor wear at its best. come here for trekking gear
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Darryn Johnston on Google
★ ★ ★ ★ ★ A visit to Mountain Warehouse is fun!
Love hunting to see what bargains they have, and there is always something interesting to see.
have had a bunch of really comfortable walking shoes at very very attractive prices - and got another pair on Sunday for only $35!!
Also got some waterproofing for the ski gear.
Staff were friendly and helpful, and a real big compliment to all.
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Peter Murphy on Google
★ ★ ★ ★ ★ Disappointing to see covid signs removed so quickly, you could atleast have kept up one to still give people the option. No staff wearing face masks.
This doesn't exactly want me to come into your store!!!
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Rachel Elizabeth on Google
★ ★ ★ ★ ★ They’ve gotten rid of all of the covid information, no QR codes available for scan-ins and none of the staff were wearing face masks. You should be showing your customers respect by wearing a mask and adhering to restrictions, especially given the rising number of cases at present.
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knox rofl on Google
★ ★ ★ ★ ★ Fine products from standard brands, but don't shop here for gifts you are getting shipped to recipients. They won't send orders without including the price and receipt, which is a pretty standard request, and kinda needed at xmas! Prompt responses to emails at the time of the order but couldn't help at all with this or redirect it to come to us first to take the receipt out. So just a heads up for other gift shoppers.
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Ross Andrew on Google
★ ★ ★ ★ ★ Found the product I was looking for, but very disappointed most of the staff were not wearing face masks and a group of 3 customers, all looking pretty fit and able to wear masks roaming around without them. Bit of a concern at this time, when infection rates are so high in Christchurch and noting previous reviews re compliance at this store.
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Rodney Bolton on Google
★ ★ ★ ★ ★ All staff members not wearing a mask and not even trying to socially distance from customers. Exceptions or not, no respect for others, just their own opinion. Totally surprised as the MW is normally a great store.
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