Ngati Ruanui Healthcare - Ngati Ruanui Healthcare 41 Hunter Street
2.1/5
★
based on 8 reviews
Contact Ngati Ruanui Healthcare
| Address : | Ngati Ruanui Healthcare 41 Hunter Street, Hāwera 4610, New Zealand |
| Phone : | 📞 +78 |
| Postal code : | 4610 |
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Tinei Manz on Google
★ ★ ★ ★ ★ Great local medical practice, good Doctors, adequate reception and waiting. also has a lovely seperate pharmacy inside which makes ordering/picking up your prescription easy. It can sometimes take a little longer to see the doctor in flu season than you'd like.
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Ashlee's Art on Google
★ ★ ★ ★ ★ I go here and I do not recommend this place. On the 2 separate occasions I've been to the walk in clinic, I've encountered a receptionist that didn't write my name down, and I waited for 40 minutes, only to go up and ask if I was going to be seen, to find out they didn't pencil me in, this has happened twice.Today I went there for my app at 9:10 and I waited, then went to ask if I was going to be seen at around 9:45, then I was sent to wait in the 'lost' drs office until 10:10. Dr was great but I'm highly horrified by that experience and wary of returning
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Will Iam on Google
★ ★ ★ ★ ★ Terrible. Rude office staff. Will not call you back when you leave messages as you're told to. I'm struggling to breath with my asthma and for 2 days, these doctors that have my money in credit.. Can't or won't do their damn job. Worst doctors iv been to.
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M B on Google
★ ★ ★ ★ ★ Rude Receptionist.
Poor customer service from Maori Receptionist.
Said they don't have doctors working there when i went for new registration.
Been there previously for myself, excellent nurses and doctors.
Receptionists should read and study their job description before they open their mouth.
A matter to be considered as business might go down just because of the receptionists.
My friend works as a nurse in another Gp practise and she shared information that patients are upset and angry when they actually come before doctors and nurses, because they have already gone through bad and rude behaviour from the receptionists.
Gone are those days when receptionists welcome the customers with warm smile.
Sucks!!! Really!
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Cassandra Rewa on Google
★ ★ ★ ★ ★ Reception and all front of house are rude .I can’t believe they still have a job there to be fair .People deserve to be treated with respect and dignity.I have just switched over but I am seriously thinking of switching back to Avon at least they have manners and empathy
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ronnie Reihana on Google
★ ★ ★ ★ ★ I have had a great service both from Receptionist and Nurse + GP and they have met all my needs. Nice quiet place and a friendly environment.
Manager is lovely understanding and awesome.
P.S
If nothing is done about the receptionist or bad service then maybe ask for the manager name Sarah and see if she can solve the problem if not take it straight to TDHB!! Complaints and any other concerns.
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Veronica Reihana on Google
★ ★ ★ ★ ★ I had my Partner make a call for a new prescription for a repeat of all his medication on a Monday and we just got to the doctors to be told that his prescription was not put into the system and to be told to come back tomorrow to pick up from Hunters Pharmacy. Another is someone with a disablitiy like my partner who struggles to explain himself to the receptionist should be more mindful to speak and be more mindful to have patience. Its called have the right attitude with a smile when serving patients or clients. Show others that you want to work and be there to serve the locals. My partner was very annoyed and hotheaded as i had to explain to him how it works.
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CookieClipz on Google
★ ★ ★ ★ ★ Very poor office work, they didnt do what they were spose too do and i ended up with a big bill. I find them hopeless and do nothing but wait for patients and there appointments. They will break a arm doing other work get new admin please.
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