Ocean Ford - Ocean Ford 59-71 Commerce Street
4.4/5
★
based on 8 reviews
Contact Ocean Ford
| Address : | Ocean Ford 59-71 Commerce Street, Whakatāne 3120, New Zealand |
| Phone : | 📞 +78879 |
| Postal code : | 3120 |
| Website : | http://oceanford.co.nz/ |
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Sanjeev Upadhyay Haryana on Google
★ ★ ★ ★ ★ Went for first service for my ford ranger, staff damaged the vehicle so if you going there think before because you paid for new vehicle not for damaged vehicle not happy at all from their service they provided
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Jim Stillwell on Google
★ ★ ★ ★ ★ Very smart premises. Helpful Spart parts department, which is why I was there.
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Ian Jamieson on Google
★ ★ ★ ★ ★ Communication needs to improve. Get told service should only be two - two and a half hours and I'm still waiting three hours with no heads up. If this was a one off I probably wouldn't have been to worried but this happened last time as well (4 hours last time).
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Kirsty Guilfoyle on Google
★ ★ ★ ★ ★ Fantastic service, helpful friendly staff. Had my problem fixed and back on the road straight away. Very much appreciated!
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Wiremu Kopa Huta-Martin on Google
★ ★ ★ ★ ★ No longer stocking older Ford parts here in Whakatane or Auckland. 2001 Ford Escape
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Jack Hirone on Google
★ ★ ★ ★ ★ Have had several bad experiences here whilst getting a service, the staff have no time for their customers.
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Catherine Watson on Google
★ ★ ★ ★ ★ Jared and servicing team were absolutely fantastic with dealing a complicated and major issue on our car. Kept us informed and ensured other parties involved stayed honest. Thank you for what you guys did for us, we are so very grateful.
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John Colthorpe on Google
★ ★ ★ ★ ★ Two days ago I agreed to purchase a vehicle from Stacey and this vehicle was put on ‘hold’ including the placement of a hold sticker to allow her time to check one request regarding a cambelt with her manager Stephen. I was reassured many times that it wouldn’t be sold whilst awaiting word. A day later and after many hours of attempts to contact Stacey or Stephen to finalise the sale without success I get a call to say the vehicle has been sold to another.
I just don’t understand how a business of this scale could pull a move like this. Just as important as this painful experience is the fact that it took 8 phone calls across a full day to receive a short weak response as to their reasoning. I never once heard from Stephen although I’m sure he’ll respond to this with their side now there’s a record of truth as to how they operate.
Avoid at all costs.
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