Oxygen Air Heat Pumps & Air Conditioning - East Tāmaki
4.8/5
★
based on 8 reviews
Heat Pumps Auckland | Air Conditioning Auckland | Oxygen Air - Oxyair.co.nz
Oxygen Air - Your Heat Pump, Air Conditioning, Ducted Cooling and Heating specialist in Auckland, Hamilton, Tauranga and Rotorua.
About Oxygen Air Heat Pumps & Air Conditioning
From making that first quote enquiry for a ducted central heating system till the completed job, it was a great experience. Martin and his team made sure what our requirements were and gave a great proposal . Any doubts or questions the team was just a phone call away and received great customers service experience each time. On the day to the install Jeremy and his team did an amazing job. Professional and left the place clean which is great. We are enjoying our new warm/cool home environment. If you after a friendly hassle free experience then Oxygen Air is your team to call. Thanks Team.
- N. Wadia, Highland Park
Contact Oxygen Air Heat Pumps & Air Conditioning
| Address : | Oxygen Air Heat Pumps & Air Conditioning 38A Allens Road, East Tāmaki, Auckland 2013, New Zealand |
| Phone : | 📞 +888 |
| Postal code : | 2013 |
| Website : | https://oxyair.co.nz/ |
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Andrew Mailei on Google
★ ★ ★ ★ ★ Recently called to book in an installation two weeks ago. They ask for payment upfront which is their company policy. So I had to pay first. Come to the day of service, no show, no phone call to let us know they are not coming. In the end, had to chase them up. Asked two weeks ago that I wanted to install another unit, told me someone would call me back. No one did.
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Linda Sharrem on Google
★ ★ ★ ★ ★ Oxygen Air made the whole experience of having a heat pump installed such an easy process. I had a follow-up call the next day. Chris gave great advice about the best type for my apartment and installation was fast and efficient. Kailash and Akash turned up right on time and explained what they were going to do, and even took shoes off when they first came in. They cleaned and offered to vacuum after they finished and Kailash even tried to remove some glue left on my wall after I removed a picture! I would recommend Oxygen Air to anyone wanting a heat pump.
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Mya C on Google
★ ★ ★ ★ ★ We had a new heat pump installed at our place. Don, Alistair and Anev completed the install promptly and professionally. Friendly and efficient service, I would highly recommend Oxygen Air for any jobs you need done.
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Stephen Turley on Google
★ ★ ★ ★ ★ Their sales guys was good, explained the options and costs clearly. The install was fine. But the support has been the worst I have ever encountered from any company ever! The unit developed an issue 8 months after install, and it took 6 weeks of continual phone calls and emails just to get their support team to call me back. Finally got a technician out, he did some diagnosis, determined it was a leak but didn't have the gear to fix or replace the problem. That was 2 weeks ago, and still haven't heard back and am unable to actually get through to their support.
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richard lockhart on Google
★ ★ ★ ★ ★ Very thorough team. The guy came out and scoped the job and gave us three options. Very supportive during the decision making phase. Installation went very well. Always on time, well presented and finished up on time and within the quote. Thoroughly recommended. A top team !!
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Syed Raza on Google
★ ★ ★ ★ ★ Oxygen Air installed a split system and multi-split system into our home. From the beginning they made us feel comfortable by being professional and discussing our options in a lot of detail with us, including how the overall exterior pipe runs would look. The installation team (Jane and Julius) were fantastic, vacuuming after they finished and overall installation is very neat and tidy, exactly what we wanted. Both systems work exactly as we wanted.
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Alan Hay on Google
★ ★ ★ ★ ★ I have had several heat pump dealings with Oxygen Air over the last few years. I have always found them good to deal with. Good value with a real wish to give the best possible outcomes. I have never been disappointed with the products or service and based on my experiences I would recommend them.
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Wil Shen on Google
★ ★ ★ ★ ★ The people at Oxygen Air were friendly, professional, and knowledgeable. It was my first time purchasing a heat pump and getting it installed, so it was a daunting new experience for me, but Oxygen Air made it easy. The initial in-home consultation/quote experience was very smooth. Dan was very friendly and was happy to answer all my questions and provided me with all the options I needed. I never felt pressured by him to buy something that I didn't need. Once that was done and I had picked the model of heat pump I wanted, it was a bit trickier to get book a time to get it all installed, because: (1) they didn't have my model in stock and were waiting for their overseas supplier [but I believe that was a problem faced by many other air con suppliers due to supply problems overseas so not really their fault], (2) getting ahold of someone at Oxygen Air to actually book the installation appointment was difficult and I kept being diverted to some central office who didn't actually do the bookings so I kept having to call back until I could get someone who actually could schedule the booking. There was a bit of a wait (up to five months, if I recall correctly) between having my in-home consultation and the actual installation done due to having wait for my unit to be in stock and waiting for a free slot as Oxygen Air were booked up full for a long time. When the installation finally happened, the variety of people who came to my home to do the installation were professional and cleaned up after themselves.
Overall, for my first experience getting an AC purchased and installed, it was relatively smooth and trouble-free, except the whole back-and-forth trying to book my appointment and the time it took between getting my quote and getting the installation done. While some of this wasn't really their fault as there were supply issues outside of their control, it's just something for future buyers to be mindful about, particularly if you have deadlines to stick to.
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