Pack & Pedal - Elsdon
3.3/5
★
based on 8 reviews
Contact Pack & Pedal
| Address : | Pack & Pedal 9 Semple Street, Elsdon, Porirua 5022, New Zealand |
| Phone : | 📞 +898 |
| Postal code : | 5022 |
| Website : | https://packandpedalporirua.weebly.com/ |
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Nikki Scott on Google
★ ★ ★ ★ ★ Unfortunately the bad experience my son had with requesting a specific job and was charged for a 'silver service' but bike came back without the brakes fixed or pads replaced as requested leaving the bike still unsafe to ride and charged for oil yet it was dabbed on an outer bolt but not applied through where it matters. $100 service was disappointing. They did rectify the issue after returning it though.
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Terry Chapman on Google
★ ★ ★ ★ ★ I have bought a fair amount of bike stuff from Pack and Pedal, Porirua over the last five years. Service has gone significantly down hill over the last couple of years. Went in to get a replacement bike part and was told that they would ring me back when they had tracked the part down. I rang back a few days later and they hadn't looked and said they would ring back; I rang back a week later and they said that they had looked but couldn't find anything. No proactive call back when they couldn't find the part and no alternative options provided. The staff there just don't care about customer service. Won't be shopping there again in future.
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Exocet New Zealand on Google
★ ★ ★ ★ ★ Great team, great service and always happy to help.
We've bought 3 bikes and multiple accessories from the shop, also had bikes serviced, tyres fitted etc. The staff are passionate and know their stuff and are always willing to go the extra mile.
Highly recommend popping into store if you're in the market for a bike or need a service.
Thanks team!
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Graeme Wooller on Google
★ ★ ★ ★ ★ Always a cycle shop of choice with good prices for cycle clothing, shoes, parts, unusual accessories and camping gear. Recently purchased bikes parts for my Rockhopper and old Avanti
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Mike Baddeley on Google
★ ★ ★ ★ ★ Went in on Monday to look at bikes for my fast growing lad.
Went here because the staff have always been really helpful with things like parts and innertubes for the bikes we brought with us when we emigrated here 5 years ago.
We had been a to a few other bike stores in Porirua but weren't that impressed by the prices or the lack of stock.
We went into Pack and Pedal and the knowledge, helpful service and honesty of the staff meant we bought that day and left smiling. The stock and prices are much better than anything in the wider Wellington region.
Then the bike wouldn't fit into my new car because of a fixed cage. The boss noticed, came and helped AND left me with the tool to put the cage down whenever I needed for free. We are loyal customers and would recommend this store to anyone looking for a new bike.
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Paul Blades on Google
★ ★ ★ ★ ★ I didn't buy anything, but got friendly helpful advice. Certainly feels like a well equipped shop and well worth a visit.
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Claire Maxted on Google
★ ★ ★ ★ ★ Based on the The Customer service I have to rate 1. First I was asked if he could serve another lady buying one item after already starting his service with me. I said sure ok go ahead, although I felt it odd. Then the payment didn't work so her "simple" transaction took well over 5mins. Then, he turned to me and we spoke briefly and the phone rang. He said "do you mind" while actually picking up the phone. So I was left standing waiting while his conversation went on ...and on...and after another 7! minutes I and had to walk out to meet my son at the train station. He was still on thd phone as I left. Needless to say,.I shan't be buying my new bike from Pack n Pedal.
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Paul Spark on Google
★ ★ ★ ★ ★ When Torpedo 7 told me to get lost because building (selling) new bikes is more important than caring for customers and fixing existing ones, I thought I'd go see Pack and Pedal. These guys rocked - they had my bike fixed in no time with no excuses and a great price too. My only gripe was that I had to phone to find out what the progress was but that was softened when I was told "you can collect it now, it's all done". I'll definitely be taking my business there again. Torpedo 7 can shove their business where the sun doesn't shine.
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