Paper Plus Hamilton - Paper Plus Hamilton S71/10 Worley Place
3.9/5
★
based on 8 reviews
Contact Paper Plus Hamilton
| Address : | Centre Place, Paper Plus Hamilton S71/10 Worley Place, Hamilton 3204, New Zealand |
| Phone : | 📞 +78999 |
| Postal code : | 3204 |
| Website : | http://www.paperplus.co.nz/ |
| Categories : |
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Taingakawa Thompson on Google
★ ★ ★ ★ ★ Although the store did not have what I was interested, the staff were helpful.
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Natasha Stone on Google
★ ★ ★ ★ ★ I wish i hadn't wasted my time ordering through this shop.
I ordered a book and was told it would be in store within 5 to 7 days over the next 3 weeks I checked the store afew times in passing and they just kept saying it hasn't arrived or it might have arrived and still be in a box on my third visit to enquire they finally followed up and found the book was being delivered by ship and would be atleast another week possibly longer, I finally got my book after a month of waiting I did receive a sorry but it didn't feel sincere and the lack of communication from this store was ridiculous surely after 2 weeks they could have followed up and contacted me about the delay instead of me having to go to them.
Next time I need a book I will be going somewhere more reliable.
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RJ Hunter on Google
★ ★ ★ ★ ★ I rarely write Google reviews but feel a moral obligation to warn people about the service here, especially during holiday periods/the time leading up to Christmas. This review refers only to Paper Plus as an agent for NZ Post.
Worst possible customer service from lazy and/or undertrained staff not willing to a) take accountability for fallible systems, or b) apologizing for when said systems fail.
Empathy and a willingness to help go a long way.
Telling a customer you're going to 'try to remember' to follow up on something is an absolute joke... Put a bloody Post It note on your forehead and do a bit of leg work for your customers.
Having to 'talk down' a manager verbally pointing the finger at absolutely everybody else other than her business is a ridiculous way to go about things. Wasting your customers time by parroting that the issues 'aren't Paper Plus' fault' over and over and over again when no accusation of this was made in the first place is incredibly toxic.
A simple apology and an offer to help would save everybody a lot of time and heartache.
I hope more training and support to the staff here is made available because this place seems miserable.
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Jaime King on Google
★ ★ ★ ★ ★ Old and unfriendly staff, you’d be better off going to Whitcoulls on the other side of the mail
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Selina Roberts on Google
★ ★ ★ ★ ★ An extremely helpful lady whose name I have now forgotten (poor form I know.. But maybe Linda or Lydia) took payment over the phone and sent an amazing little book I couldn't find anywhere in the south island and posted it to me. It arrived within a few days. Excellent service ?
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J H on Google
★ ★ ★ ★ ★ Good store, all you stationery needs in the centre of city. Free two hours on street parking I'd you don't mind a bit of walking. Good friendly services, also a Lotto retailer.
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Michael Cournane on Google
★ ★ ★ ★ ★ Great place to get the latest novel and general stationery. Lotto as well
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Peter Kinley on Google
★ ★ ★ ★ ★ This is a decent sized stationery and book store. They have a good range of office supplies and stationery, fiction and non-fiction books, greeting and birthday cards, and the service is friendly. There is a lotto desk and they are agents for the post office, so courier bags can be bought and sent. The setting, in Centreplace, is convenient with pedestrian access to the Centreplace carpark literally a few metres away.
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