Paterson Trading Company - Grafton
About Paterson Trading Company
Paterson, with more than fifty years experience, is proud to offer products that have one simple, common thread, they represent excellence in design and functionality.
Paterson has earned a reputation in New Zealand for its experienced, friendly team, impeccable service, and the support that it puts behind its brands to ensure customer satisfaction.
The company was started by the Paterson family in 1955 and continues to be 100% New Zealand owned and operated by the family.
Paterson simply brings you the best.
Contact Paterson Trading Company
| Address : | Paterson Trading Company Severn Road, Grafton, Auckland 1023, New Zealand |
| Phone : | 📞 +99 |
| Postal code : | 1023 |
| Website : | https://paterson.co.nz/ |
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Phil Cowan on Google
★ ★ ★ ★ ★ Great ranging here
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Saatyesh Bhana on Google
★ ★ ★ ★ ★ Great service and advice
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Shane on Google
★ ★ ★ ★ ★ Excellent product range and customer service.
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Anna Mahood on Google
★ ★ ★ ★ ★ Great product selection and knowledge. Very helpful and excellent service.
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RLM on Google
★ ★ ★ ★ ★ Beautiful range and ok service but you need to call ahead to check if they have what you want as their website will tell you they have stock of something when they don’t and cost you a trip.
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Brian Kirkland on Google
★ ★ ★ ★ ★ Really knowledgeable staff made our shopping around a lot easier!! The staff gave us really good information and attention that other retailers did not. Have and will continue to recommend Paterson to anyone I know that's building or renovating!
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Rosh P on Google
★ ★ ★ ★ ★ AVOID At All Cost - Worst After Sales Service!
AVOID At All Cost - Worst After Sales Service! I purchased a so called premium kitchen tap (Steinberg) from Patterson in June 2019.
Prior to purchasing the kitchen tap, the General Manager Manny Boyack served us and gave a whole profile of how good the brand was, the company was, and the after sales service was second to none.
Within 2 weeks of installation, the tap started leaking and caused major water damage to my newly renovated kitchen. Immediately we went back to Manny and informed him of the issue. He sent his own plumber who installed the tap in the first place to replace the defective tap with a demo version to stop the leak. He then assured us 5 months ago that a new tap was ordered.
Two major issues with his service:
1) We still have not received the brand new replacement tap even though we keep reaching out and inquiring about the progress of the shipment.
2) Manny and Paterson have said even though their tap caused this damage, they will not do anything about it! This is a shocker. Manny claims his insurance company told him that we should claim for the water damage ourselves under our own policy! This means I need to incur additional costs paying for the Insurance Claim Excess and also incur higher long term Insurance premiums even though its Patterson's product which caused this damage.
As you can see from the above experience, I personally would avoid Paterson Trading in the future. Their behavior resembles that of a two bit used car salesman! Avoid At All Costs!
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Deepak Wadhwani on Google
★ ★ ★ ★ ★ Had an issue with my villeroy & boch cistern flush button which required replacement. I purchased one from them and Danae , from the Paterson team was really helpful and very prompt in resolving my queries regarding the installation. Good job Danae !!?
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