Salvation Army Family Store - Mount Eden
4.3/5
★
based on 8 reviews
Contact Salvation Army Family Store
| Address : | Salvation Army Family Store 200 Dominion Road, Mount Eden, Auckland 1024, New Zealand |
| Phone : | 📞 +98 |
| Postal code : | 1024 |
| Website : | http://www.salvationarmy.org.nz/ |
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Nick Hackett on Google
★ ★ ★ ★ ★ An excellent op shop especially for books which are in the level down the driveway. Heaps of books and in alphabetical order.
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Peytons Utiera on Google
★ ★ ★ ★ ★ Staff and warm and friendly, the store is kept clean. There's a wide variety of good's in great condition and good value for money. Unfortunately my visit today was slightly ruined by a Karen, who refused to wear a mask. Drama's! The staff acted appropriately despite being harassed by some fool who refused to wear a mask
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Kerry Gale on Google
★ ★ ★ ★ ★ I showed my mask exemption, as I wore a loose scarf and was asked to leave. When I think of the support I have given Salvation Army over the years I felt broken at the display of draconian discrimination and the glee that joined it. Saddened and disappointed.
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Lenore Moana Hope on Google
★ ★ ★ ★ ★ Walked in, no friendly greeting although once I approached with item's of purchase for a friend in need, the serving staff were friendly and helpful, that is until I enquired about an unpriced item. All was going well until the serving attendant came back and said that the manager was too busy to price the item, too busy to attend to a customer and give a few minutes for their right of purchase? Funds of purchase for the people of need and aid. Asked if I could put down a holding deposit and that I would come back, but was refused due to their policy, taken aback I asked if they could hold it for me and that I would return once it is priced and again I was told that my request was not their policy and not possible. Now as far as I'm aware, this is not a Policy stipulated by The Salvation Army, so it appeared that it was purely a personal decision from this charitable branch. I've worked in Charity for decades and have raised vast fund's for those in need. Never in my global working travel's have I come across such unprofessional management service. I was made to feel extremely uncomfortable and it was made very clear that they were happy to take my money but not my concerns. I have contacted Head Office and my hope is that the management & staff of this Charity Branch realise that direct customer service is the face of any charitable foundation and that part of that position, is to price item's donated when a customer is there with the fund's to purchase. A few minutes is all it takes to price an item and to ensure ongoing respect and appreciation towards your customers, just as every branch manager has done in the many state's that I've been to and worked with nationally and internationally, as your customers and their financial purchases are the lifeblood to your charitable organisations support and should be treated with professionalism and respect, always. As anger fades yet, disappointment lingers on and is decremental to any organisation/corporation/foundation. Kia kaha ?
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N on Google
★ ★ ★ ★ ★ Beautifully well kept, tidy store and lovely, friendly staff. Huge vareity of household items, kitchen and clothing. I purchased 2 shirts and a hood jersey all for less than $40, all good quality and freshly cleaned, bargain! Highly recommended thank you
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Oanh HoangKim on Google
★ ★ ★ ★ ★ Clean and tidy, good op shop
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Staven Byrne (Staven Byrne) on Google
★ ★ ★ ★ ★ Far below what I have expected.
When I asked where to put my wet umbrella/brolley this person YELLED at me.
I did not do anything wrong.
I merely asked (politely) where to place my wet umbrella/brolley.
When: 14/06/21 (14 July 2021), 1234 (12:34pm)
Where: 200 Dominion Road
Who: Female, white skin, brown hair, sky-blue scarf, navy Salvation Army shirt (short sleeves), navy knee-length skirt, dark stockings, black shoes, tall and lean
Why: She lacks hospitality skills
What: Verbal bullying
How: Nasty words, yelling i e.moderate verbal abuse
I will thankfully leave and visit other stores.
Never in my life I experienced this in any Salvation Army family store.
p.s. This store is extravagant compared to other family stores. Not preferred
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Ataahua P on Google
★ ★ ★ ★ ★ Good little store. Nice, clean and tidy! Staff are friendly, not as packed and over jammed as some other stores which is quite nice. Prices are okay, definitely worth having a look at.
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