Smith & Smith Auckland Central - Auckland CBD
3.5/5
★
based on 8 reviews
Contact Smith & Smith Auckland Central
| Address : | Smith & Smith Auckland Central 15 East Street, Auckland CBD, Auckland 1010, New Zealand |
| Phone : | 📞 +8888 |
| Postal code : | 1010 |
| Website : | https://www.smithandsmith.co.nz/branches/auckland-central |
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Eve Pine on Google
★ ★ ★ ★ ★ Really good service here. Had my rear window broken after a theft, and these guys were able to see me a couple days later. They were short technicians but still managed to have my window replaced 40mins earlier than expected. Very kind, professional and hygienic. Would recommend!
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Nurul Arshad Han on Google
★ ★ ★ ★ ★ Had to replace windscreen of my vehicle. After failed first time ( ? ) they manage to replace it.
Windscreen was dirty.
After couple of day the rare view mirror came off while I was driving ( how dangerous that could be ) what a rubbish work.
And customer service on phone ...rubbish as well.
Avoid this shop in city .
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Jeremy C on Google
★ ★ ★ ★ ★ Replaced my wife's windscreen under insurance, S&S rang after dropping the car off to say she needed new wipers and these were free with a windscreen replacement. We show up to collect the car and they ask her for payment - what for? For wiper blades.... Scammy behaviour
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Patrick Cheffins on Google
★ ★ ★ ★ ★ This company has slick processes but my experience suggests they don’t work very well. The staff seem tired and frustrated. My message to Management: wake up!
Correct vehicle information provided over the phone, on online form, and I even took the car to them to inspect the damage and get everything right. Despite all this prep, the wrong windscreen was sent to the branch.
Before my appointment, they kept calling and emailing to confirm I was coming, but the replacement windscreen wasn’t actually checked until I showed up.
Now, no one at the branch or the call centre is doing anything to proactively fix this. I am looking at another 10 days’ delay. I can’t wait any longer. I need it fixed right now.
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Paul Kelso on Google
★ ★ ★ ★ ★ Prompt service but very poor customer service.
Expected genuine replacement glass with full insurance but very poor quality after market glass fitted. (Zero assistance from ASB/IAG)
Left rear side panel wrong size was fitted missing rubber seals, silicone showing, Left side cargo door glass 10mm out of flush with rear side panel & not aligned properly. Small cargo door sliding glass not locking - vehicle unsecure! Unbelievable! currently still trying to remedy this.
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Lily Jarman on Google
★ ★ ★ ★ ★ This was by far the best service I have ever received involving my car. Quick, friendly and they go above and beyond for their customers. Highly recommend!
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Nick Taylor on Google
★ ★ ★ ★ ★ Overall pretty disappointing experience. They ended up damaging the replacement windscreen 2.5 hours into the appointment time so my car needed to stay overnight. I asked for a taxi home but that wasn't setup in their business, the manager ended up giving me a ride home which was fine. The replacement quality the next day wasn't great, they has damaged some of the internal seals and there was silicone mess everywhere. Ended up charging me for wipers, which I thought due to the inconvenience served would be on the house, but no. Next time I'm going to Novus.
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Lena Ray on Google
★ ★ ★ ★ ★ Customer service was great, everyone was helpful, and repair was quick. Was more than a bit frustrating though, when I was told I could drop my car off early and pick it up late on the day of the repair, and when I arrived early on the day of my appointment was all but told that they didn't have space for me to leave my car there. Had I known this before I could have planned ahead. No one individual's fault, but a very frustrating and inconvenient lack of communication.
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