Stuff Fibre - Auckland CBD
2.6/5
★
based on 8 reviews
Contact Stuff Fibre
| Address : | Vocus, Stuff Fibre House Level 5/34 Sale Street, Auckland CBD, Auckland 1010, New Zealand |
| Phone : | 📞 +887 |
| Postal code : | 1010 |
| Website : | https://stuff-fibre.co.nz/ |
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TCP on Google
★ ★ ★ ★ ★ Most pathetic internet service provider in NZ. Their site dont even have a support ticket system. We need to email them and wait for days to get a reply. There is a chat link in their website which never works :D
This business is a joke and steals your money. There are far better providers in NZ with cheaper base price.
Their boost plan is a joke and with the base plan, you wont be even able to stream a youtube video on full HD.
One pathetic, stay away.
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Mht Mtl on Google
★ ★ ★ ★ ★ I don't know why it got very less ratings, but it's services are really awesome. I usually don't review any service before using it for at least a month. And I would say their customer service is more than best. Their gigafiber speed is like rocket and their customer service wait time is like less than 10 seconds and they always resolve my issue in a minute.
BEST INTERNET SERVICE PROVIDER, HIGHLY RECOMMENDED
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Shaun Johnston on Google
★ ★ ★ ★ ★ Fibre disconnected at least once a week having to restart. Changed to another provider with my same modem router and works perfectly. Not sure why connection kept on dropping with Stuff Fibre.
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Amelia on Google
★ ★ ★ ★ ★ I wanted to give a zero star rating but not possible. The worst company. Terrible customer service. Stay away . Filp broadband $14 a week much better service.
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Ben McAllister on Google
★ ★ ★ ★ ★ Totally unacceptable slow fibre speeds with no rhyme or reason for it.... appears that we have been capped at 100MBps when we pay for 1GBps and attempting to run an I.T. Business from home which makes 'US' look bad in the customer's eyes for the extended time it is currently taking. Oh then we add that we have attempted to reach out to both Stuff Fibre and Slingshot for help...... Non Existant :(
Once upon a time they were absolutely amazing; but I can't say the same anymore... it's a shame.
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Jaka Jerele on Google
★ ★ ★ ★ ★ Not sure what bothered other people, but their customer service since I've joined in November and until they merged with Slingshot was stellar. Always responded, always found solution. Never trying to avoid refunding, they even reminded me that they charged too much - A+
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Michelle Kay on Google
★ ★ ★ ★ ★ Has been absolute rubbish this week. I work from home and my job relies on a good internet service. The connection issues this week make ME look unreliable. Cheers stuff fibre. Ironically its the week before Slingshot takes over. If this is how it's going to be from here on in, I will spend my money somewhere else. Get better connection, better service, at a better price.
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Jinai Waitford on Google
★ ★ ★ ★ ★ I absolutely love the staff members at stuff fibre!! They have been so patient and helpful to me over the last few months. Finances have been tight and stuff fibre have been super supportive in ensuring our internet stays on even if I have missed a payment, (not encouraging this, genuinely a poor student) it’s never been laggy and we have a play station, tv and 5 devices connected, gamers in the house and also students so lots of usage. They have great customer support car and solutions, literally wouldn’t go anywhere else, have been with them for a couple years on and off. 10/10
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