Supertrim Upholsterers - Wairau Valley

Please learn from my mistake and stay well away from this place. I took the vehicle to Supertrim as there was an issue with the convertible roof and it was not going all the way down. Mark asked me to operate it while he was looking at the mechanism. The brake pedal needed to be depressed for the roof to open or close, so that was my task. Mark worked on it and the roof went all the way down. On bringing the roof back up again the glass in the windscreen shattered. Marks response was to say “sorry that happened while you were operating it”. Yes while I was the one pressing the open/close button it was under the request and instruction of Mark on the Supertrim premises while he had been working on it. Strike one I now needed to get the roof replaced as the glass was shattered. The work was done but when I went to pick it up on showing the finished work there was metal filings where the roof would have gone back into. Metal filing and a canvas waterproof roof don’t mix. On pointing that out Mark said that “metal filings will continue to come out when the roof is operated for a bit. It must have just happened”. Once the metal filings were vacuumed up no more have ever appeared. The fact that no clean-up was done and blame automatically looked to be shifted again makes it Strike two On the way home anytime I turned a corner there was a metal-on-metal rattle. Turned out that the old rivet ends had been left inside the roof mechanism when Supertrim replaced the roof. Those rivet ends would roll when a corner was turned. It could have only been something that Supertrim had done so I contacted them. Again Marks response was shift blame saying it can’t be something Supertrim had done and they would have to charge for time spent if it wasn’t in the roof. Marks speed at trying to assign blame elsewhere made me think that he would find the “fault” somewhere else and try to bill me. I had learnt my lesson and was pessimistic at this stage so made sure I put in an email that Supertrim were only to work on things that they had done. What do you know, turns out that Supertrim had left 5 of the 8 rivet ends inside the roof mechanism. Completely Supertrim’s fault from poor workmanship. Strike three. Was there an apology? Nope. Just another day wasted, time without the car and the hassle of getting to and from this shoddy business. So to finish how I started this review. Please learn from my mistake and stay well away from this place.

Fantastic quick job. Thanks very much and great price too.

I couldn't have been happier with the work Mark and his team did. I wanted my motorbike seat 'trimmed down' a bit, as I am short, and was standing on tippy toes on a very beautiful bike! Needless to say, inducing a lot of worry about dropping it. Mark was so honest, helpful and knowledgeable about replacing the original foam (so I can put it back together if I sell it) and replacing with thinner foam. The seat still looks good, is still comfortable (enough!), and means I am now comfortably on the balls of my feet, and much more confidant when I stop the bike. He was super fast in responding, and sent photos by text, and communicated so I knew what was happening every step of the way. Highly recommend!

Don’t bother using those guys!!! Expensive, no warranty, poor repair, use bad quality fake leather, paint came out one week later after repair. Extremely hard to deal with.

Great communication and easy to deal with. I am happy with having my roof lining back on the roof and not hanging. :)

Great service getting the inside roof of my car re-upholstered as the existing material had come off and was sagging. Communication was excellent, the quality of the job and the service was amazing. I was also very happy with how quick the job was done. Highly recommend!!

If you are too busy, please do not ask the customer to bring the vehicle over then just simply turn them away since they already told you about the make and model of the vehicle. Wasting time!!!! do not recommended

I can't recommend Supertrim enough. I needed a new skin for my Audi A3 convertible and the Audi dealership pointed me to Supertrim. There were some delays due to Covid-19, but Mark kept me up to date through the whole process. I was told that they would have my car for 3 days, but was completed within 2 1/2 days. They did an awesome job and I would highly recommend Mark and Supertrim