Supreme Antennas Ltd - Horowhenua
4.7/5
★
based on 8 reviews
Contact Supreme Antennas Ltd
| Address : | Supreme Antennas Ltd 8 Power Street, Horowhenua, Levin 5510, New Zealand |
| Phone : | 📞 +887 |
| Postal code : | 5510 |
| Website : | http://www.supremeantennas.co.nz/ |
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Embrace Media on Google
★ ★ ★ ★ ★ I was reading Brendan Cole's one star review and it is clearly evident the company was within their right not to honour any warranty under the Consumer Guarantee Act as the the purchaser Brendan Cole had voided any warranty by making adjustments to a loose connection with a spanner when he should have returned it to the company to adjust/tighten the connection. For the connection to break off the main board, clearly shows some force was applied/over tightened. In this case the damage was caused by the purchaser not knowing what to do or how to correctly tighten the connection. No fault can be applied to the company in this instance.
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Brendan Cole on Google
★ ★ ★ ★ ★ I purchased a new Skybox V6 HD from RV & Marine in Hamilton back in March of this year. I installed it in my motor home just last month. I was getting a on and off again signal and noticed the aerial cable to the unit was a little loose. I tightened it with an open ended spanner which broke the connection for the aerial off from the circuit board inside the unit. I returned the unit and have been told it is not covered under warranty. I am very disappointed as I did not apply a lot of pressure on tightening the aerial just a slight tweak and the aerial base broke loose. If this is an issue these units should have a locking nut on the base to prevent this from happening. I am now left with a Sky unit that doesn't work and will never deal with this company again. They should honor and cover their products. I was then directed to contact their supplier Supreme Antennas in Levin who also advised that they will not fix or replace the item stating "user incorrect installation". If the satellite lead has a spanner type fitting then you would think that it would be okay to give it a slight tighten (which is what I did). I am told I should not have done this but in the installation instructions no where does it state to not over tighten. They also told me that if over tightened on a TV the same would happen but in fact if you look at the back of a TV the connection has a flat locking plate on its base to prevent it from breaking. They say they are consumer guaranteed but in my case they will not back up their product. The owners comment to me was that I was dumb.... nice touch! VERY VERY DISAPPOINTING
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Richard Clephane on Google
★ ★ ★ ★ ★ I am really happy with these guys.
They installed a large solar system on our caravan plus new audio and 12 volt. TV.
Excellent quality of work. Very fair price.
They have innovative ideas and our caravan is ready to go completely off grid.
Great team. Highly recommended.
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Edna Tyler on Google
★ ★ ★ ★ ★ Great service. Thanks so much Mike for going the extra mile for us much appreciated.
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Karen Kiely on Google
★ ★ ★ ★ ★ Had a lovely experience today brought our electric bikes great service
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Janine Cooper on Google
★ ★ ★ ★ ★ Fantastic service. Their knowledge is second to none. Highly recommend to those who need keep and service with tv, satellite, batteries and solar. Exceptional.
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Pauline Constable on Google
★ ★ ★ ★ ★ Fantastic communication right from the first general enquiry. Service went above and beyond, in keeping what we were after aside for collection, Bought an e-bike of excellent quality, great built in extras (basket and rear carrier) and great fun. Now saving for 2nd. Can't praise enough and happy to make further purchases. Highly recommend.
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Neville Higgins on Google
★ ★ ★ ★ ★ Hi Mike,
Please pass on our thanks to your team for the great service in dealing with our new battery upgrade issue.
As it turned out it was an Phone app error on my behalf.
The issue with the app was explained again with care and consideration.
Again you and your team have shown great service and are highly appreciated and highly recommended.
Kind regards
Neville Higgins
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