Telnet Services - Onehunga

Great staff and awesome workplace. I'm so thrilled to be working with this bunch :)

Guys never go with this company ,it is rip off .

I was their client before, poor communication. Network stop often. Call for assistance, they called service man(didn't tell me is chorus) without telling the service charge if checked without any problems, then $200+ charge appeared on bill.

Reached a man by the name of Tony, who constantly paused in the middle of giving an answer, clearly ill trained and has no idea what he was talking about. Turned what should have been a quick conversation into a long drawn out disaster.

Met some good people here. Good management when I was here as well. Training program was good. A good place for a person with no experince in a call center. However staff are seriously underpaid and over worked.

unprofessional, unpleasant workplace. unhealthy atmosphere and unclean workstations. staff underpaid and overworked. Got the hours incorrect every pay day even though I logged in and out of the pay system I lasted only weeks before walking out.2018

Backwards thinking workplace, Now I am in a more professional corporate environment and much higher salary position I see how "industrial revolution" factory mentality this place is. Reflected by massive staff turnover rate. Bathroom break timers, dress code despite not being seen by any members of public, low IQ friends of manger put in position of team leader then allowed to cherry pick leads to retain their conversion rate despite running the team like a prison warden. Place where creativity goes to die and you will loath going to work rather then inspire to meet you company's goals as a collective effort that actually cares. It's pretty much a insurance sales boiler room with micromanagement. I encourage any potential client to consider working with a more forward thinking innovative call center, simply for the fact people working in a better environment will actually want to do well for their company not loath work and just want to get the day over and get paid. This will translate to high quality service provide to you, the client, also the boiler room pressure and practices at this outfit may lead to a PR disaster, you have been warned.

This place was a farce and had feels of both a prison and a trailer park. I don't know of anyone who is proud to say they work for this company. Management don't care about their employees - they pretend they give a damn but never take time to get to know the floor staff - so long as they churn out phone calls and answer emails so that it looks good for the client they don't care. They lost a huge client and began throttling their existing ones because they relied to heavily on those profits, however their prices are already too high for the poor service that is actually provided to their clients. They actually fool their clients into their suppossed premium service, it's embarrassing. Their offices were derelict and furniture and equipment constantly broken. Stationery was under lock and key and phone agents would eat at full meals at their desks - roast chicken, stir fry, greasy food and snacks - nothing was off the menu. Thievery and swearing out loud was rife. They were super strict about breaks - breaks were on a timer and people were drilled in front of the whole office for being thirty seconds late. Training was poor for new staff - they basically would get thrown in the deep end, with just some videos and a group chat for assistance. The boss I had even admitted they held a low rate of retainment for hiring new staff. There was recently a mass exodus of their most highly- competent staff which left teams in the hands of poorly trained phone agents who were not even offered a promotion or pay rise to fill their shoes. As a consequence these agents will also probably leave. Even normally staff turnover was high because staff were being paid as low wages as possible to take call after call without any downtime to close off any cases - just so their call churn rate can look good for the clients. They were not even able to find enough staff so this outsourced call centre began outsourcing overseas themselves. There were no incentives for employees to offer great service or to even care about what they do - yet they pressured the phone agents to work harder to increase company profit. Some phone agents would answer calls for multiple different companies and services during their shift - in a bid to save money, no doubt- but it meant the passion and the focus on one brand was never there. Performance reviews never happened unless YOU asked. The boss was a dweeb who had his favourite employees - usually the ones that made him money - there was no reason to respect him. I would sit and laugh to myself at how ridiculously pathetic this place was. Glad I am outta there. DO NOT WORK HERE. DO NOT USE THIS PLACE FOR YOUR BUSINESS.