The Cheesecake Shop Henderson – Now Open! - Henderson
3.6/5
★
based on 8 reviews
Contact The Cheesecake Shop Henderson – Now Open!
| Address : | The Cheesecake Shop Henderson – Now Open! 253 Lincoln Road, Henderson, Auckland 0610, New Zealand |
| Phone : | 📞 +98879 |
| Postal code : | 0610 |
| Website : | https://www.thecheesecakeshop.co.nz/find-bakery/henderson-lincoln-road |
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Aby Philip on Google
★ ★ ★ ★ ★ The worst customer service I have ever seen.
I asked for a small sponge cake, she showed a rack and said, that is all we have. But I wanted smaller cake. I was forced to take bigger one. After paying for the big cake, I saw a small cake in a different rack. She said there was only big cake. When I wanted to exchange it, she refused to refund the balance through eftpos.
When I told her to write the happy birthday greeting. She just took it inside without checking with me what I wanted to write. I had to call her back and tell her what I wanted to be written on the cake.
This is not the first I am having the bad customer service with her. She needs better training. Till that time keep away from this shop
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Roselyn Chand on Google
★ ★ ★ ★ ★ My husband bought rainbow cake for our daughter's birthday yesterday. The packaging was poor, tiny cake in big box, resulting cake slide on one side... cake was super dry...had funny taste... "cardboard taste "This was our last buy from Lincoln Road cheese cake shop. Very disappointed.
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Chelsea Hu on Google
★ ★ ★ ★ ★ The satff and the environment soo nice and tide, especially the staff soo friendly and with professional customer service, explain in detail about the cake. Definitely will come next time!
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janelle Apee on Google
★ ★ ★ ★ ★ Bought a m&m cake for $70 for my sons birthday m&ms are supposed to fall out of the cake absolutely disappointed no m&ms fell out
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Marius van on Google
★ ★ ★ ★ ★ The carrot cake recipe has changed and now it is more a sponge cake which is very disappointing (although as a franchise i imagine they dont have much input)
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Atoa Faumuina on Google
★ ★ ★ ★ ★ Very bad service by this lady, i think shes Filipino, that works there at the Henderson Cheesecake on the 14/04/22..I think this isvthe second time this same lady not serving people properly..I always send my stuff thru email then go there n print but today she had a go at me for not calling first and end up turning me down n not printing anything.
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Susan Tuaniu on Google
★ ★ ★ ★ ★ They sold me a melted cheesecake. No wonder the guy didn't want to show or open the box before I left.
I didn't even make it home before I opened it to have a look and when I saw it melted I did a u turn and returned back to the store. He wouldn't take any responsibility so I had no choice but to buy another but I made sure it wasn't a cheesecake. I've always brought our birthday cakes here but will never be back again. Very disappointing service. Not even worth a star. I DO NOT RECOMMEND THEM.
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Yuki Yuki on Google
★ ★ ★ ★ ★ We got the amazing cake and cupcakes for our gender reveal party . It is a yummy fresh cream sponge cake?
They also can make cupcakes at store, but you need to pre-order.
We came to there one week before and ask them give us some good ideas. After conversations then the shop assistant recommended we can get a small size cake and some cupcakes for our family party.
You can bring some pretty cake pictures to show them and asked about the price it will be more easy to get your ideal cake decorations.
If you also want to celebrate your special day, I think maybe you can come to there and pre-order an amazing cake ?
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