The Doctors New Lynn - New Lynn
2/5
★
based on 8 reviews
Contact The Doctors New Lynn
| Address : | The Doctors New Lynn 19 Delta Avenue, New Lynn, Auckland 0600, New Zealand |
| Phone : | 📞 +98778 |
| Postal code : | 0600 |
| Website : | http://www.thedoctors.co.nz/The-Doctors-New-Lynn |
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Lily Jiang on Google
★ ★ ★ ★ ★ The English reception is rushing when I called, she did not even get enough information, like date of birth and name, and she said she will do solve the problem, and call back later, she just perfunctory. And the other male reception as well, he always cut my conversation. This place really needs to train their reception's communication skill.
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Jessica Wu on Google
★ ★ ★ ★ ★ This 5 stars is to for receptionist Johnny Ng if I remember his name correctly, and to Dr Bing Wang for his professionalism. Spoke with Johnny this morning at 10:19 am. He was very patient and helpful. He understands how miserable I feel and tried his best to help me out. Thanks to the Dr Bing Wang for trying to help me and my baby. Can’t thank them enough .
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Taylor Aramoana on Google
★ ★ ★ ★ ★ Was made to feel very uncomfortable and rushed and my doctor just kept saying "I dont know" when I was explaining my symptoms to the point where I lost all confidence. Got blood tests done etc. And still haven heard back about the results and cant get through to the doctors and it's been over 2 months. Its very frustrating considering I already am nervous of going to the doctors anyway. The reception staff however were very lovely but otherwise a very stressful time.
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Maureen Wii on Google
★ ★ ★ ★ ★ Sharing a thought for the good doctors who work here, only to have their valuable expertise smashed by the disgraceful experience customers have to endure by the front of house gateway. Hideous telephone experience, poor treatment on arrival (go wait in your car we don’t want too many in the waiting area .. there were 2 people in the huge wait area), doctor I was seeing didn’t know about the go-wait-in-your-car thing, which made me late and the doctor late. I don’t want to return. Ever. I’m taking the time to Review in the hope that the owners of this clinic might see it and act.
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dog meowmeow on Google
★ ★ ★ ★ ★ I would give 0 star if there was! My GP is very good. Kind, responsible and respectful, but I have to change my family doctor to others because of the HORRIBLE service of this clinic.
1. It’s super hard to reach them on their phone.
2. They refuse to provide any help for my emergency
that caused by their mistake. Even no apologies.
3. The waiting area always looks dingy.
4. Some of the receptionists and nurses are not friendly and lack of sympathy.
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Overall, no box can be ticked.
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Jana on Google
★ ★ ★ ★ ★ 5 stars for the doctors and nurses, went here for a skin surgery and felt like I was in the best hands. Dr Ali and the nurse were both great, big thanks to Dr Ali, super professional, calm and an expert in his field, highly recommend for any skin surgeries/mole removals!
4 stars overall because the practise itself needs a better organising system which is none of the doctors or nurses fault. I was always on time for my appointments but late most times to see the doctor as I spent 5-15 min to even get to reception to notify the doctor that I’m there.
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Jourdex L on Google
★ ★ ★ ★ ★ Very disappointed with this clinic, after being with them for over 15yrs. The answer machine in the beginning goes on longer than the wait time which is extremely long especially since they have more receptionists than a rugby team. Phone appointments are encouraged, can hardly hear them though, they send prescriptions to the wrong chemist and that's after chasing them up 3 or 4 times to actually send it, which is a pain since I have to sit through all that talking and advertising about all the services they provide, which quite frankly they should limit since they can't do simple things like listening to their patients and sending prescriptions to be collected... I'm seriously thinking of moving on. Quite sad actually, they used to have caring doctors who took the time to listen, thorough and knew what they were doing, now you go there to diagnose yourself, prescribe your own medicine and they charge you. Oh and can you please stop blaming covid for everything...
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Lily Liu on Google
★ ★ ★ ★ ★ They deserve minus 5 stars. The doctor New Lynn deserves bankruptcy. The reason is much more than the below points,
1. Hard to get the phone answered. Many times the calls are during the working hours, but the voice message said it is out of working hours. What a joke!!!
2. Occasionally the phone is answered, the the waiting time is shockingly long. One hour is a normal waiting time for just to book an appointment. Shocking!!!
3. Reception is a mass. I paid my phone consultation fee at the reception desk when I change my dressing, but I still got text messages say I need to pay the amount. They did not update the system after I pay.
4. Doctors are always too busy to listen to you and talk to you patiently.
5. Nurse station does not meet the hygiene standards. One person lay in bed after the other. No paper towels no sanitised in between. Disgusting!!!
I have to change my family from here to somewhere else. Being with them for nearly 10 years. Seeing they from the best to the worst. Very sad.
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