The PBT Group - Palmerston North - Takaro
3.2/5
★
based on 8 reviews
About The PBT Group - Palmerston North
Services
We provide the most comprehensive range of express courier and general freight services in New Zealand – from express courier packets & parcels – to general freight pallets & full truckloads – to ocean & airfreight container movements.
Contact The PBT Group - Palmerston North
| Address : | The PBT Group - Palmerston North 16 Downing Street, Takaro, Palmerston North 4412, New Zealand |
| Phone : | 📞 +98 |
| Postal code : | 4412 |
| Website : | http://www.pbt.co.nz/services/pbt-transport.html |
| Categories : |
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L Barber on Google
★ ★ ★ ★ ★ Utterly incompetent. The last two packages that have been delivered were dumped outside my house in terrible locations. The first was a bright blue package left on the boot of a car in front of my house, completely visible from the road, but not my driveway unless I walk right to the gate. The second package was dumped outside my back gate, which is rarely used. I discovered it two days after it was delivered. It was not clearly visible and this was a fragile package. I did not see it as it was out of the way. It was a fluke that it was discovered at all. The really annoying thing is that I have a gate across my driveway, where packages could easily have been placed on the inside of the gate and would have been seen when opening the gate to go out.
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Kirsty Petersen on Google
★ ★ ★ ★ ★ Brought an item from Australia. Item was pick/packed, flown over to NZ and cleared customs in less time than PBT are taking to bring the parcel from Wellington to Hamilton. The service is appalling. Items seem to sit for weeks and weeks at their regional depots. No communication from the company in response to finding out where it is. Pretty sure they have lost it. They have had it for nearly a month and it still hasn't arrived. Really really bad experience and not the first time. Companies - do not use PBT to send the items we are purchasing from you.
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Courtenay Newport on Google
★ ★ ★ ★ ★ I had to ask to get my parcel redelivered 4 times. Do better.
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Gary Love on Google
★ ★ ★ ★ ★ Been waiting for a delivery for two days, was advised by the call operator I would just need to wait, asked to be put through to our Palmerston Nth Brach and was promised a call back first thing in the morning, its 10.45am no call and waiting on line for 30mins for an operator hung up as frustrated and angry.
Ordered products from New Plymouth & Wainuiomata the same day
PBT Transport collected from Wainuiomata and still waiting why .
New Plymouth delivery came next morning.
Angry and frustrated as tracking service not updating,
UPDATE:
After many hours and phone calls to customer service whom hung up on me when I got through because they didn't want to speak to me we traced our order ourselves, it seems it had been sitting at the Wellington Depo the whole time and even though we where told it was in transit it wasn't.
We picked it up ourselves
A circus of clowns in all areas.
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Jack Bowring on Google
★ ★ ★ ★ ★ Freight sitting in CHCH branch since 26Nov (now 6Dec). Can’t get hold of CHC branch, I have tried direct and also through customer care… I waited 1hr13min on hold and then got transferred to CHCH answering machine. Not good enough
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David S on Google
★ ★ ★ ★ ★ I ordered goods from Auckland and these were delivered to an incorrect address, Lower Hutt instead of Levin despite correct address on the parcel. PBT never recollected the parcel, as promised, or responded to my enquiry as to lost goods. VERY disappointed in this company's
lack of follow up service. Fortunately for me the person that the parcel was incorrectly delivered to was honest. Wont be wanting to use PBT again.
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Harley Harper on Google
★ ★ ★ ★ ★ Ordered a cake topper from SweetPeaParties for a 21st birthday cake on the 20th Jan for the birthday on 24th. The cake maker sent the topper within three hours of ordering from Hamilton. Delivered from Hamilton to Palmerston North the next day, no problems. Sat there until the afternoon of the 26th when it was finally delivered LATE and missed the birthday and was also broken. We were supposed to sign on delivery to ensure it got to us safely but no signature, and was sitting on the driveway in reach of our dogs and where anyone could see it. PBT also said it was delivered to an address in Palmy when we live in Whanganui. It literally would have been faster to drive there and pick it up ourselves. PBT was uncommunicative, slow and lazy. No reason for the delay as clearly it could have been delivered to us as fast as it was delivered Hamilton-Palmy. PBT map tracking is also useless. Very disappointed, do not use this shipping company unless you want for your customers delivery to be late and damaged, or go missing. SweetPeaParties however was so lovely and communicative. If you ever need cafe stuff be sure to go through them!
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Mel B on Google
★ ★ ★ ★ ★ Jo and the staff at PBT Palmerston North are amazing. They allow me to pick up my parcels and now the drivers which bring them from Auckland now take my packages straight into reception for me to collect. Thank you for being so helpful team PBT.
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