Umbrellar - Takapuna
3.2/5
★
based on 8 reviews
Contact Umbrellar
| Address : | Umbrellar 72 Taharoto Road, Takapuna, Auckland 0622, New Zealand |
| Phone : | 📞 +89 |
| Postal code : | 0622 |
| Website : | https://www.umbrellar.com/ |
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Katrina Work on Google
★ ★ ★ ★ ★ The absolute worst. I have never experienced such complete incompetence in every area from a company, and such a profound inability or unwillingness to solve issues. I have been trying to close an account for weeks and they simply will not respond. Their customer service staff are the rudest I have ever encountered. Avoid like the plague.
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Dave Smyth on Google
★ ★ ★ ★ ★ We've been using the WebDrive wing of this company for nearly 20 years. However, since Umbrellar took over, the decline in the quality of customer service has been relentless.
Front line staff are clueless. Umbrellar seem to have outsourced most of their customer service offshore and comprehension of English is poor. Staff often respond to a question that we have not asked or ask us to confirm our email address (the one I just emailed you from!). It can be days before we get a response.
Today we're trying to recover client email accounts that have been deleted by them after they arbitrarily decided that they were not needed because no one was using them. There were thousands of emails stored in this account. We got no notification at all. This is the second time this has happened to the same account.
They used to have an online customer support ticketing system where we could keep track of what tickets we had lodged but they removed that a few months ago, so now we need to search through emails.
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John McCarthy on Google
★ ★ ★ ★ ★ I cancelled my account two weeks before the due date. I sent you guys five emails and replied five-times telling you I DO NOT WANT MY ACCOUNT. CANCEL IT. Now I'm being hassled for payment of $60 cause you didn't follow up my request. Every time I call, I end up in India with some chippawocka who can't speak English. It's so ironic when my office is 200 meters from you! Get your S*&T together, guys!
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Marc Dudley on Google
★ ★ ★ ★ ★ This company will try to exploit you. Here's how:
Went to their website discountdomains.co.nz looking for, surprise surprise, a 'discount' domain. Found the domain I wanted for $30. Great! Signed up, grabbed the domain and paid. Got the invoice through, they took the money from my account and it showed up in my new account with a 'pending' tag next to the status because it was being set up. All good so far.
Fast forward a day. No change. 3 days, no change. A week... no change. So I sent through a ticket asking how I can get access so I can begin forwarding my domain...
It then takes them a week to respond, in which they then inform me that there's a hold on the domain because I still owe them $161.00! So not only do they not show the initial price correctly, they take the money anyway and just neglect to inform me of the additional cost. I had to put in a ticket, with their support team and wait a week to find out! I've added a photo of their website at the time of writing so you can see their pricing. I was purchasing a .co site. There's no mention of three $30 being 'a placeholder' while they try to extort you into playing 5* the quoted price.
After a couple of to and fro emails, they agreed to refund me... in 7-10 days...
I believe this is a front door a company looking to exploit unwitting New Zealanders. Avoid them, and go somewhere else. They're not 'that' much cheaper anyway. I'm forwarding the details of my experience to consumer.org and will keep this review updated.
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Cal Marsh on Google
★ ★ ★ ★ ★ No support, used to be with Web Drive which became Umbrellar, have not been able to get support since, they send invoices and no matter the number of remittance slips you send they only credit last invoice sent not the oldest invoice, no accounts team to talk too. Know many others in NZ in the same boat, no one to talk too and they have very bad accounting practices. What more can you do but write a bad review after 18 months of trying to contact someone. They will reply to this to say call us to talk to us, they will not be willing to listen they are just trying to save face, just do not use, far better more responsive companies in NZ like Rimu Host, SItehost take your pick use anyone but any of the Umbreallar brands, Freeparking is just as bad we have clients in tears begging us to help them get away.
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George Tsalis on Google
★ ★ ★ ★ ★ If your looking for a reliable professional domain name provider avoid discountdomains.co.nz. I have been in the industry 20 years and I have never come across such poor customer service. We registered and paid for a domain on time and due to their poor process and poor customer service the domain expired resulting in loss of business. Their accounts team misled and lied to us with no consideration what so ever. Avoid this provider at all cost. This is the first review I have had to write 20 years dealing with web host providers. Very sad outfit.
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SOLAR YOUPOWER on Google
★ ★ ★ ★ ★ Refuses to acknowledge our payments. Out hosting account and all our customers websites gone down for days every month because of accounting problems, not crediting our payment to our account. Thank you for your suggestion of putting out account number as reference on payment. Everyone one of our payments has the account number as reference. The past two years I have had send and made over 50 phones calls and emails and made zero progress, our websites go down every month
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Cal Marsh on Google
★ ★ ★ ★ ★ Where to start. Just avoid at all costs. Started back in the 90's when a couple of good guys owned Web Drive, things were great till Umbrellar took over, and you always live in hope things do not change for the worse. Since then they say we are constantly overdue bill wise, we have never paid not even one invoice late, EVER!!! Say we have 6 invoices from them they will always credit you the last invoice(the one sent the same day) they sent and then send you to a debt collector for overdue bills. There accounts department do not know what to do and you have to do their job for them, they keyed in one time we under paid by 1cent, yes one cent and I rang every week for 3 months and had to give up as the accounts team never make mistakes and this is never our issue. It too 2 years before they started chasing this 1 cent that was their issue. It took 4 solid days going over years of invoices showing them where they made the mistake,. They still didn't believe it. They have no idea. They still regularly send us an invoice and then an hour or so later ring to complain it is overdue on the 1st September we get an invoice and 2 hours later it is overdue and going to the debt collector. Now support, do not expect anything from this company as others have complained, support doesn't exist and if you try and complain or get help you are the problem. Senior management are useless and never try to solve issue in the organisation it almost feels like they do not care about the business.There is a ton of better and more supportive hosting providers in NZ and around the world, anything Umbrellar give a wide birth and try and all costs to avoid, it will cost you a lot more in lost time trying to help them do their job than any hosting should.
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