Wairarapa Environmental - Homebush
1.9/5
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based on 8 reviews
Contact Wairarapa Environmental
| Address : | Homebush, Masterton 5810, New Zealand |
| Phone : | π +7889 |
| Postal code : | 5810 |
| Website : | http://www.wairarapaenvironmental.co.nz/ |
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David CoddΓ© on Google
β β β β β Very poor customer service. I've had to call three times for separate issues. First time the operator was interrupting me not letting me speak. Another time collection was not being made because they put me on the wrong colour code for Carterton area and the focus of the conversation rather than fixing the issue was blaming me for not noticing sooner. I have sent two separate emails which have never had a reply.
I am also still awaiting a refund that was promised to me. Many of their clients are also awaiting refunds.
I will be moving to another company.
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Tania Snee on Google
β β β β β No one seems to be on the same page.
I've had 4 different answers for my refund which was "suppose" to be in my account "Saturday" then "Monday at the latest" it is now Wednesday.??ββοΈ
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Sharna Wallace on Google
β β β β β Absolutely horrible customer service! I've never experienced anything like it before. The operator kept hanging up on me, was extremely rude and didn't want a bar of my issue. She couldn't confirm closing my account when asked and instead hung up again! Apparently the crew were busy so my request would have to wait a whole week despite already organising with someone else to have it sorted. Finally got a supervisor who was lovely mannered but still couldn't fulfil the simple task that was requested.
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Blair Lyster on Google
β β β β β I have been a customer with Wairarapa Environmental for 2 months now, and for both months my greenwaste bin has not been emptied on time.
The first month (Dec 2019) it was not emptied, with the reason being that it "wasn't visible from the road". Funny that, since it had been sitting on the KERBSIDE for the full week prior. The only way it could've been more visible is if I left it in the middle of the road.
Jump to Jan 2020, collection was due on Friday. Collection was not made on Friday, and was changed to Saturday... and then Sunday, despite them actually not working the weekend. Collection is now due today, so we'll see if that even happens.
After sending an email on Friday, an online message, and multiple phone calls, I finally reached an operator who gave me the excuse that they were running late from the public holiday on Monday (how this affects a day 4 days later, I don't know!). With no real intention to retain me as a customer, the lady said she'd check with me tomorrow to see if it's been collected. Like that's a resolution?
Come the end of the phone call, after threatening to leave, the lady offered me a free collection next month. I promised her if that collection also falls through (which is likely!), I'll be leaving as an extremely dissatisfied customer and leaving true reviews everywhere possible.
If I had read all other reviews on Google and Facebook, I would never had even considered this company.
I recommend to all interested people to avoid this company at all costs. It's not worth the time and effort whatsoever.
Rated 1 star as 0 was not an option.
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Josh Coe on Google
β β β β β Booked a skip. 2 weeks later still no reply or skip.
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Lianne Thompson on Google
β β β β β Hardly deserve a rating at all. Worst customer service experience ever. Had a bin with them for years living in the country, no issues, move into town, bin not getting emptied on a regular basis. Call center staff rude and unhelpful. Decided to change companies and asked for bin to be picked up last August 2020, finally after a very pushy phone call the bin was finally picked up yesterday May 2021. Poor poor service. Wouldn't bother using this company again
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Barbara McManaway on Google
β β β β β Booked a bin 4 weeks ago, which was delivered the next day (even though they said a week to 10 days! ) but have received no further contact. The bin has not been emptied. I have received no account, so can't pay or manage my bin collection. I've rung but no one answers. Is this outfit a joke?
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Pauline Leech on Google
β β β β β I used to get a weekly collection but my circumstances changed. I wanted to go to monthly collection, but despite their website saying it was an option the said I couldnβt do that. So I declined to renew the service. Spoke directly to a person, they were advised I seemed to have no other closed but to acknowledged I had cancel the service. Took a while for them to collect the free green waste bin and the general waste bin. But to top of the bad experience, they continued to send me invoices. I have rung and emailed them about this yet for the past year they continue to sent me urgent notices every month. If I could give no stars i would.
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