WAM - Gonville
2.2/5
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based on 8 reviews
Home | Whanganui Regional Health Network - Wrhn.org.nz
At Whanganui Regional Health Network (WRHN), we are passionate and committed to working as a team to improve the health and wellbeing of our community. If you or your whΔnau are having trouble finding and accessing health services, our team can help.
About WAM
The Mission and Vision of the Whanganui Regional Health Network are guided by the New Zealand Primary Health Care Strategy which states that:
“Primary health care services will focus on better health for a population, and
actively work to reduce health inequities between different groups.”
In addition, the Values of the organisation are guided by the Partnership, Protection and Participation principles of the Treaty of Waitangi.
Contact WAM
| Address : | Wanganui Hospital 100 Heads Road, Gonville, Whanganui 4500, New Zealand |
| Phone : | π +8 |
| Postal code : | 4500 |
| Website : | http://www.wrhn.org.nz/ |
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Missy Samuels on Google
β β β β β Funny you say on Facebook you will have two assessment areas from today, yet the criteria for being seen in ED is ridiculous. WAM stop playing god and collecting money that people shouldn't have to pay and let those with broken bones, clots and more serious conditions than your GPs can't treat, get through to ED!!!
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tracey oxnam on Google
β β β β β Triage nurse rude and condescending. I expected professional treatment from mature woman - not so. I wouldnβt recommend this place at all. Wait if you can and see your GP or make the trip to Palmerston North and go to hospital there. I will never bring a family member here again and I sure wonβt be back.
Poorest run private clinic - EVER!
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Sally Stevens on Google
β β β β β Rude staff and a private clinic right next to the emergency department. Why is it on hospital grounds when it's a user pays clinic.
If you go to A&E it requires a higher level of treatment and you should not have to pay.
WAM you need to move your premises off hospital grounds!
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Karl Walker on Google
β β β β β One of my parents recently injured themselves in an accident and went to WAM in Wanganui, when I asked them why they did not go to the emergency department, they told me everyone must attend WAM, who then triage the patients. This accident was an obvious medical accident that required a specialist doctor.
What Law or Legislative Instrument covers WAM in Wanganui to stop people from directly accessing the WDHB emergency department?
The WDHB website says; on arrival at the hospital, patients are assessed by a triage nurse before being directed to the appropriate service. If you have a minor injury or illness, you will be seen by a primary care doctor in the Whanganui Accident and Medical Clinic (WAM). Not the other way around.
After my parent was treated at WAM their injury deteriorated and now will require invasive treatment to fix a simple injury costing ACC more money.
How does a private, not-for-profit business, which is located on the hospital ground who is not part of the Whanganui Hospital services (as the WAM website states) triage patient for entry to the WDHB emergency department?
The kiwi saying βsheβll be rightβ does not apply to health care, if you can drive, go to Palmerston North, go to a proper ED.
The Government has directed the Ministry of Health to develop a new set of performance measures to improve health outcomes for New Zealanders. An ED length of stay is an important measure of the quality of acute (emergency and urgent) care in our public hospitals, 95% is the target of patients who will be admitted, discharged, or transferred from an emergency department (ED) within six hours.
The 2018/19 data for the WDHB emergency department shows it is in the bottom half of the DHB's in NZ ranking with a score of 89.5% with the government goal at 95%. Even with WDHB stopping access to the emergency department by placing WAM as the gatekeeper it is still unable to provide a service the people deserve.
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Inger Kite on Google
β β β β β I'm appalled at the mistreatment of my elderly mother. The lack of care and attention shown in her initial visit compounded the injury causing the fracture not only, to not heal, but worsened the injury so she may now require surgery!
Please explain to me also why this appears to be one of the only places in NZ where a patient is unable to walk into the A&E department with an obvious fracture? It would be free if she had lived anywhere else.... $18 to get "triaged" in WAM. Explain to me also why there is no one with orthopaedic background running the "fracture clinic". The GP running the "fracture clinic" tried to contradict the information we were given at Palmerston North hospital by an orthopaedic surgeon who consulted on Mums injury after I took her to A&E there (for free I might add).
If it wasn't serious this place would be a joke. It's not a joke though when an elderly woman is looking at a surgery that was completely avoidable.
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Angelique on Google
β β β β β I'd rate it a zero if possible.
Absolutely shocking set up and should not be located on the grounds of a public hospital where they gate keep who is seen in A&E. It smells of a revenue gathering set up to me and locals should not have to pay to see a non specialist practitioner.
My elderly mother broke her shoulder and they mistreated her and made her come back for a fracture clinic appointment. After waiting 45 minutes for her scheduled appointment I was appalled at the recommendation which contraindicated an orthopaedic specialist.
You should not call the clinic a fracture clinic when it is GP led and not a specialist and if it's a scheduled appointment, don't see non urgent cases dropping in before an appointment.
My recommendation is jump in your car and drive to Palmerston North A&E!!!
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Ian Bedwell on Google
β β β β β When it mattered we found this clinic first rate. My wife has had a long battle with cancer, they took us quickly and after triage arranged a quiet place to lie down, Dr was great and the triage nurse very helpful when I had to go back later for lab results. Very professional and compassionate
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Dylan Coleman on Google
β β β β β Lovely triage nurse and administration staff who looked after me quickly however Dr. should learn a thing or two about PCC (patient centrered care), found to be rude, quite brash and did not listen to anything I had to say. Ended up giving prescription medicine which pharmacist said does not exist anymore, turns out could have brought from Countdown shelf for $7.99. Will not return unless absolute necessarily
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