Warkworth Lodge - Warkworth Lodge 8 Falls Street
4.3/5
★
based on 8 reviews
Contact Warkworth Lodge
| Address : | Warkworth Lodge 8 Falls Street, Warkworth 0910, New Zealand |
| Phone : | 📞 +9 |
| Postal code : | 0910 |
| Website : | https://www.warkworthlodge.co.nz/ |
| Categories : | |
| Description : | Polished motel with an outdoor pool, hot tub & gardens, plus a BBQ area & fireplace lounge. |
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Pamela Murdoch on Google
★ ★ ★ ★ ★ Friendly staff
Good, central accommodation
Lovely pool
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Cheryl on Google
★ ★ ★ ★ ★ Well for one thing - Bernadette!
After a long drive and gridlock traffic she was a ray of sunshine
Friendly, helpful she just lifted our spirits and my son and I feel so welcomed
The room was lovely, the beds comfortable, the suite reasonably priced and it had everything you could need
Thanks so much - recommended accommodation
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Sarah Burkitt on Google
★ ★ ★ ★ ★ Amazing experience, lovely ladies who really care about giving you the best experience and making sure your stay is great! Stayed in room 5, a cute little corner room with lots of sun streaming in! Overall was a great stay and really felt the aroha from the staff?
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Katharine Bruniges on Google
★ ★ ★ ★ ★ I've been questioning whether or not I should leave this review as the lady I dealt with was very polite and apologetic, but since any future problems similar to this could put other guests in serious, potentially dangerous situations, I felt I needed to share my experience. I booked a room that was supposed to be wheelchair accessible... the staff member told me there was a 2-3cm lip to get into the room, which would have been fine, but when we turned up, it was actually a good few inches, which my chair wouldn't be able to go over.
There was no other way into the room, and although she and her partner offered to try and carry me in, my wheelchair alone is 170kg, and as a disabled person, being lifted or carried by people who aren't trained to do so safely for both myself and them, it is not an acceptable option. Also, I called them on the afternoon of the booking to advise them we were running late and wouldn't be there until around 7pm, and she said she was glad I called, because it had occurred to her on the previous day that the shower may not be accessible. Since the booking was only for one night, I shrugged it off as there wasn't much else I could do, but I question why she didn't contact me when that occurred to her, and if I hadn't have called, was she just going to wait until I arrived?
She was very apologetic about the not so accessible room, and called around other motels to try and find a vacancy that was actually accessible and that also allowed dogs, and whilst they did end up finding somewhere, by that point, it was late at night and we had driven all the way from Wellington, so the extra couple of hours drive to the new motel through rain and roadworks was not appreciated. We also had to change our plans the next day as a result of the change in location. Again, she was very apologetic, and friendly, but this could have ended up being a serious problem if she was unable to find a replacement motel. Just a little advice, if you're giving out measurements for this kind of thing, don't estimate it, and if you have concerns after the booking has been made, contact the guest straight away, don't wait until it's too late to act on before you say anything!
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Julie McCarthy on Google
★ ★ ★ ★ ★ Gorgeous period hotel with lots of character, run by lovely people. Close enough to walk to town but peacefully tucked away. Highly recommend.
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Steph Dryland on Google
★ ★ ★ ★ ★ Welcomed by the loveliest lady on the planet! She was super friendly and helpful, giving us tips for the local area. Room was comfortable and location was perfect. Highly recommend :)
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John Dilworth on Google
★ ★ ★ ★ ★ Just spent a week at warkworth lodge, fully recommend , great staff,very friendly and helpful.
Big thanks to Mary,Wendy, Sheree and Lynn,who where also guests, fantastic company ladies made my stay here exceptional, much appreciated. John
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Karne Steel on Google
★ ★ ★ ★ ★ Great reception staff who were very welcoming and gave us some ideas of restaurants and local walks nearby.
The accommodation itself is in need of some tidying up. After seeing the great common lounge area you would expect the rooms to be just as cosy, however there are plenty of marks on the walls, and the beds were less than ideal with only a very thin pillow provided. I would definitely give the lodge some sympathy based on a really tough 2 years and hope they can do a little tidy up once business picks up again. Thanks
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