Waterworld Aquapark - Mission Bay
1.9/5
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based on 8 reviews
Contact Waterworld Aquapark
| Address : | Waterworld Aquapark 106 Tamaki Drive, Mission Bay, Auckland 1071, New Zealand |
| Phone : | π +798 |
| Postal code : | 1071 |
| Website : | http://www.dialled.co.nz/ |
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Tania Donnianni on Google
β β β β β Sounds like we have had the same experiance as many when the session was cancelled due to high winds. They promised a refund which has never happend and they have not replied to communication. Very dissapointing.
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Klara Shipman on Google
β β β β β Customer service is absolutely appalling. We booked on the 1st January for 1st January session. When we turned up we were told park is closed due to winds. Which is fine. Safety first. The girl at Kohimarama told us she will send us a confirmation with our new date and time. 4days later nothing arrived. No response to any of our emails, text messages or phone calls . We received one message via Facebook to contact chat. No one responds to the Chat!! We now asked for a refund. Of course noone answers.
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Melissa Berla on Google
β β β β β It was low tide and the best parts weren't available. We weren't notified of this when we booked. Staff just lay around sunbathing. Safety briefing was a joke, couldn't hear anything the girl was saying. One staff member offered to launch my 6yr old off the balloon. Launched and she hit the sand
Total rip off.
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Gordon Attwater on Google
β β β β β Went once and it was great. Second time my son booked to go but it was cancelled due to weather. Have tried to get refund but nobody responds to emails/fb.
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Jess Freeth on Google
β β β β β Very disappointed had brought tickets to this for Waitangi weekend and they decided to close a week earlier. I have been trying to contact them ever since via email/Facebook messenger and the online chat portal and even sent a text too. Nobody has gotten back to me about a refund it has been 3 weeks now since I contacted them.
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Abi H. on Google
β β β β β I went on the morning session yesterday at Brown's bay and experienced disgusting behaviour from staff. A "lifeguard" grabbed me from behind, lifted me by my life vest and threw me in the water while I was resting. I was totally shocked, felt assaulted and violated. The lifeguard also just ran off and did not check to see if I was okay after he pulled that stunt and when confronted, their excuse was "they're allowed to do that and it was part of the safety briefing". I was not told that during the safety briefing and did not receive a sincere apology when it was clear that I did not consent and did not appreciate what they did to me. When my group complained at the tent, another staff said that "lifeguards" tend to have a bit of fun and do that but we're allowed to say no. That is unbelievably ridiculous and a big health and safety hazard. I was not given the choice to say no. I was assaulted but it was all excused for the reason of "it's all just for fun." We're also all supposed to be physically distanced as much as possible and the only time I expect a lifeguard to physically handle me is when I am in danger and in need of help. Waterworld Aquapark, you say safety is your top priority and yet you allow your staff to run around recklessly and assault people and the biggest irony is that a "lifeguard" did that to me. How can you let irresponsible people be in charge of other people's lives? Unbelievable. Please review your health and safety regulations with your staff if you continue to operate in the future because the current situation is seriously concerning.
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dav & deb filmer on Google
β β β β β We visited waterworld at red beach yesterday. We had a great time! It was a pity one part was down/flat. My 10 yr old got his moneys worth. Prob a little too big for my six year old - but great work out for me ? - as I was needed to supervise her I feel $20 each was a bit steep - I would recommend a cheaper supervisor fee. I wonβt go back with the 6 yr old - Iβll wait till sheβs older/bigger. Perfect for 10+
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Janelle Clements on Google
β β β β β Had an awesome time at Browns Bay on Wednesday. Great fun, kids loooved it. Dad that the season is ending this weekend, we were planning to book again in February. Lovely staff, really friendly ?
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