Wellington SCL - Wellington SCL 17 Raroa Road

The font desk lady (Sharron) was very kind and eventhough she was busy she provided the best support.

Efficient specimen collection. Covid preventive measures practiced.

Quite busy usually. Get in early

Most of the staff are friendly and nice enough... However the older lady at the counter were so grumpy and cold. I have been visited this branch many times before... Crikey!!! A smile here and there won't hurt anybody and it may help a few.

I found it strange that the nurse who was going to collect the blood samples didn't know -and thus did not advice me- that one of the samples could only be taken between Mondays and Thursdays. Had I not read the GP's note, I would have walked out of the SLC center having paid about a 100 dollars and without getting done one of the tests I so urgently need. You may wanna be more attentive and less mechanistic. If you don't get it right, people will waste their time and potentially they will have a delayed diagnose and appropriate treatment.

Got there and it was full, and appeared to be busy. Facility is on 2nd floor and lift is available for those unable to navigate climb up steps. Not sure if there was disabled parking downstairs may pay to check. I think anytime before 9:30am you can expect it be busy.

I have been here about thirty times now for various tests and drop offs over the last 3 years. It has become increasingly disorganised. It’s a clean space, and the procedures are fairly straightforward, but the main area staff are a bit of a disaster. Often, they have no sense of the discretion that people who are ill and investigating their health value and want. Today they dropped my sample (could have been anything right?) and then held it up, fumbled, then giggled nervously - none of it was ok really. I was so embarrassed for them I had to turn around. Such bad handling - despite the fact I’d just said - look I’ve put it discreetly in here in a correctly labeled bag, but the pot label isn’t right, just so you know. They should have dealt with it without embarrassing me and possibly grossing out everyone around (yes lots of looks!). It wasn’t stool (haha now you’re maybe wondering)- the point is they should have had handled it better. It made me wonder about their training. They had a what-am-I-doing-ness that is far from professional. I’ve sat there for many wait times ranging from 0-45 minutes. The other patients often exchange looks about the staff errors we witness. There’s nothing to do but hear them (earphones help but morbid interest can win). It is awkward that they discuss patient things in earshot. It’s without names, but general descriptions like ‘that man’ , and it doesn’t feel respectful. The bulk of the visible staff group in general ranges from excessively bored to excessively stressed. There is definitely a sense that they are friends hanging out in a workplace but don’t carry a sense of being serious care workers. I feel sorry for the ones that are calm and centred. I’ve decided to use a different centre. I’d rather travel further than deal with this atmosphere. Although they use little intro sheets, they still get confused a lot. I feel for patients of serious illnesses that come here. I wouldn’t want to have to deal with the constant flow of accidents and confusion that I’ve seen, while being severely sick. I think it has to do with the standing up group meetings that seem to form just past the counter space. It doesn’t seem like a good place to discuss staff subjects. And until calm clear capacity is restored, I’m sure the negative reviews will continue to flow. I want to say though, that the nurses who took blood on various occasions, especially the slightly older ones, have always been especially excellent, and lovely in manner. They’ve been so nice to talk to, and their technique very good. The older reception staff too. They are why I kept coming for so long. I’d say they’re firmly working to not get dragged into the Gaggle vibe. I do think people should be able to choose where they prefer to go, depending on what they are going through. I am relieved to only have one more dropoff there.

as a vampire, i adore this place.. the quality and freshness is unmatched and the darkness and no garlic guarantee is totally fabulous and makes an elderly 700 year old dracula such as myself feel safe and happy. i love to come here and spend time with my fellow vampires and have the best bevvy's in town!!