Westview Medical Centre - Glen Eden
3.4/5
★
based on 8 reviews
Contact Westview Medical Centre
| Address : | Westview Medical Centre 5 Glendale Road, Glen Eden, Auckland 0602, New Zealand |
| Phone : | 📞 +9887 |
| Postal code : | 0602 |
| Website : | http://www.healthpoint.co.nz/doctors/gp/westview-medical-centre/ |
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Tash Paw on Google
★ ★ ★ ★ ★ Our GP here is wonderful but it is VERY difficult to book an appointment. There is an online booking system that often doesn't seem to work and it is extremely difficult to book an appointment via phone to the extent that our family now bypass this surgery and go direct to hospital. If your have a family, I would avoid this service until their systems improve
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Joelyn Lee on Google
★ ★ ★ ★ ★ I am registered with Westview Medical Centre for more than a decade now. When I first joined, their services from the reception to the doctors were fantastic. However, I noticed a change of attitude and management in the reception level. Not only it's impossible to get an appointment when you are really sick, they are inflexible and do not go out of the way to help. "Sorry, we are fully booked today", is always the answer I hear.
Nonetheless, I received great and attentive care from Dr Julie Curry. She phoned me personally to follow up on my blood test results. I was so impressed by her care. However, the front line peeps have to buck up! I cannot predict when I will fall sick and when i do, I really need to see a doc the same day not next week!
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Desmond Foulger on Google
★ ★ ★ ★ ★ Westview Medical Centre cares about the community and its patients. It treats people as people and not numbers, which results in a large number of people on it's books. Patients should bear this in mind when booking an appointment, applying a modicum of patience.
The fact that Westview Pharmacy is integral to the building is a huge plus.
Highly recommended.
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Mike McKenna on Google
★ ★ ★ ★ ★ I never remembered to do this but about a year ago I sliced my hand open and went to white cross who said 3 hours wait called my local docs and the nurses here fixed me up within 30 mins so kind of them and saved my day so I could pick up my daughter thanks guys
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Stormie O'brien on Google
★ ★ ★ ★ ★ Have never had an easy experience with getting a script here, have a stable medical condition have had for 20+ years and have been on the same medicine for at least 15 years- shouldn’t be a drama to get a repeat script which I was assured all my info was in the system. Three trips down and various phone calls back and forth to the pharmacy and the dr and it finally got sorted but shouldn’t be that hard. Very inefficient if the reception staff can’t help you get something so basic sorted. I’ve seen various doctors there who were somewhat dismissive of issues I’ve had and I brought them up with my specialist who recommended I get a new GP.
The nurses however are really nice so I’d recommend them!
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matt grayson on Google
★ ★ ★ ★ ★ I've been here a since August 2020. And wow I feel like just a number to them. Recently I rung up as my skin condition had up to the point. It was burning. I rung up and they were all booked out. I td the receptionist and I got the usual 'Im sorry we all booked up' and this was on a Thursday and could not get an appointment until Monday. I asked could she get the doctor to write me a prescription so I can pick up some creams. I the get transfered to the nurse who messaged the doctor and was awaiting a reply but she assured me she would here from the doctor that day. Well that was Thursday and its now Monday and I still not heard a thing. I suffered in pain cause they could not sort there sh*T out. This is also not the first time i have waited to here from a doctor and not heard back.
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Melissa Jane on Google
★ ★ ★ ★ ★ Doctors and nurses here are amazing. A shame the reception staff are uncaring, lack empathy and are rude especially when you are trying to see your doctor short notice when you suffer from chronic pain. Really let's the place down. I prefer to book online just to avoid talking to them.
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Morgan Platt on Google
★ ★ ★ ★ ★ My partner and I have gone here for several years, originally with Dr. Fiona Kuang but we switched to Dr. Regina Cabuang when Dr. Kuang moved to Christchurch. Since then, my partner - who has type I diabetes - has experienced a number of serious health issues for which they did not get appropriate treatment. Last year, my partner fell in the shower and seriously damaged the nail bed of their big toe. This was particularly concerning because of their diabetes. When they asked for a referral to a podiatrist, Dr. Cabuang told them to "refer themselves." They are now seeing one, but only because they've switched away from this medical centre, and their new doctor referred them. Their toe had become infected and will need surgery. Additionally, earlier this year they developed sudden and quite severe high blood pressure and an edema. My partner went to Dr. Cabuang about this quite a few times as well and was never referred to a kidney specialist or a diabetes specialist, even when their high blood pressure didn't respond to medication. They are now in Auckland City Hospital for nephrotic syndrome which the kidney specialist has confirmed would have been developing while they were still at Westview Medical Centre. The kidney specialist also confirmed it was the cause of the high blood pressure and edema they'd seen Dr. Cabuang about. The nephrotic syndrome was also only caught at all because we switched to a different medical centre last month. Dr. Kuang was lovely while she was still practicing here, but Dr. Cabuang did not provide the medical care my partner needed.
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