Winkalotts - Winkalotts 20C Silverdale Street
4.1/5
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based on 8 reviews
Contact Winkalotts
| Address : | Winkalotts 20C Silverdale Street, Silverdale 0932, New Zealand |
| Phone : | π +9 |
| Postal code : | 0932 |
| Website : | https://www.winkalotts.co.nz/ |
| Categories : |
Store
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Tracey Gordon Hypnotherapist on Google
β β β β β we brought a Diono carseat and Angle adjuster in two different purchases and they were both Fantastic, fast delivery. Great products and fast response Highly recommend.
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Grace on Google
β β β β β Missing product (expensive product). Customer asked me what I wanted to do about it. Was told to contact courier as nothing they can do. Asked if sellers responsibility they said no and hung up on me. Was aggressive and rude. All wanted was assistance as could not get hold of courier. As per NZ law; If you ordered products and the retailer arranged delivery, they are responsible for delivery under the CGA. Products must arrive in acceptable condition and on time. If the products arrive damaged, late, or not at all, talk to the supplier, not the carrier.
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Claire Creegan on Google
β β β β β Great place to get your high quality car seats. These are all big brands with big safety features, non of those Chinese cheapy seats that are mass produced and rebranded.
Customer service in store was a bit off that's why I haven't gone with a 5star rating but all in all pretty good and great pricing
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holly macdonald on Google
β β β β β Car seat delivered in less than 24hours from ordering awesome service
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K T on Google
β β β β β Prompt delivery with regular updates. Very reasonable price for mattress. Happy with the smooth and positive experience.
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rose law on Google
β β β β β I hate to leave a review like this publicly but I have given them the chance to respond and they havent- TERRIBLE service! I ordered a bouncer for my baby a month ago. Had zero updates. Emailed politely 3 times to see what was happening, zero response. Emailed to say I'd like to cancel the order as I really needed the product so wanted to get it from somewhere else, asked how to proceed. It was only because I checked the order page again today that I see it was cancelled but with no response whatsoever from the company- very weird. I've bought heaps of baby stuff from here but unfortunately not anymore. Please respond to people's emails.
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Lily Webb on Google
β β β β β Really recommend this place to shop. Not only they have great prices but their customer service is amazing. We can't recommend them enough.
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Ash kelly Barr on Google
β β β β β If you like to receive goods in a timely manor
And have great easy communication
Then this isnβt the company for you.
Selected pickup on order, but got processed as shipped.
I tried calling multiple times. 5th jan, 7th jan, 10th jan.
No reply.
No response to emails
With now over a week of order being placed I had no emails saying it was ready for pickup or had been shipped.
So 11th of jan I called 4 times between 9.30am-10.30am. No answer.
So I went to the store thinking I could pick it up.
There was the owner sitting at his desk next to his phone.
I explained I was there to pickup my goods and showed him my order number.
He said it had been shipped already.
I explained I had selected shipped and had trying to get hold of him for a week.
I was instantly met with aggression and attitude.
Saying things like βI know what Iβm doing!!β
I suggested he possibly check his web site as I was sure I selected pickup and asked where it had been sent.
Again met with aggression and attitude with him closing the door in my face.
Simple solution would be if he had answered his phone for a 1min call it could have been sorted and I not had hours wasted out of my day and been left attacked and upset.
Or if it had actually been sent out in a timely manor I would have got an email saying so with a tracking number.
I donβt recommend this company at all.
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