Xero Accounting Software - Te Aro
4.5/5
★
based on 8 reviews
Contact Xero Accounting Software
| Address : | Xero Accounting Software 19/23 Taranaki Street, Te Aro, Wellington 6011, New Zealand |
| Postal code : | 6011 |
| Website : | https://www.xero.com/nz/ |
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C. Michael Gamble on Google
★ ★ ★ ★ ★ For context, I am a single employee of my own S-Corp in the U.S. I use Xero for accounting/bookkeeping. Xero is overall, "satisfactory." It has a robust feature set that is quite comprehensive in comparison to it's competition.
PROs:
Easy setup
Mobile Application
Robust "how to" videos
Payroll support in some U.S. States
CPA Access
CONs:
Not all banks have direct feeds. Many use a 3rd party integration.
Unwillingness of support to adhere to expectations for communications.
I really do support Xero, and, enthusiastically say "Five Stars!" when things are functioning properly. I can't say the same when an issue arises and the customer is left in the dark due to lack of communications.
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Isaac 3WhiteHats on Google
★ ★ ★ ★ ★ Thank you for upgrading our business to your untested beta version - two of our invoices wen't out with the wrong template or dates for some reason.
I'd have emailed you directly - but you don't seem to have any way of getting in touch!
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Marcus Win on Google
★ ★ ★ ★ ★ Awesome offices with a very cool fitout including a coffee bar, table tennis, pool board, darts, quiet zones and literally anything else you would want. Great vibe... Oh, and the software is good too.
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Tristram Ingham on Google
★ ★ ★ ★ ★ Love this software. Has made my bookkeeping easy and fun (aka less painful). Great integration with bank feeds means reconciling accounts is quick and simple, with Xero being able to intuitively pick-up my patterns and guess the coding based on past similar transactions. Highly recommended for small businesses, sole traders, and individuals
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Elaine Hunia on Google
★ ★ ★ ★ ★ LACK OF LIVE SUPPORT!! I am trying to contact a person to get my locked account activated, I have entered sufficient payment details, however I cannot get a response?? I have sent a notification through online support. You guys need to provide a live person to chat to so that we can discuss our issues real time with someone. Automated online help is okay for standard issues, but its better to have a person for issues that can't be resolved through the online system!!
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Naknak Ceu on Google
★ ★ ★ ★ ★ I dare you to find contact number for any supports !! Multiple pages of unnecessary supports informations!! Not a single contact number!! 5 pages i went through not a single number to call !! This has to change XERO !!!!
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Caroline Heissner on Google
★ ★ ★ ★ ★ DO NOT RECOMMEND. Xero obviously means Xero support. I have been locked out of my account for days, I have been unable to operate my business or pay my staff. There is no way to contact support and they have no sense of urgency in resolving the issue and allowing me to access my account that I pay a huge amount for. My $20 a month phone plan offers better support than this expensive subscription.
There was a lag of 10 hours then 6 hours between response from their support and that is after waiting over a day for them to initially get back to my request. In the mean time I can't run my business and I have incurred a fine from IRD because I couldn't do my PAYE filing on time. Do not go with this product, go for a provider who has actual support.
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Penny Kelly on Google
★ ★ ★ ★ ★ I've found this company to be not helpful to me. I'm now unable to log into my account as they've added a new verification step. Which would be useful but you have to log in to use it. But, you can't log in without setting it up. There is no way to contact anyone just an email support center, that woefully beyond useless. I would never recommend. But if you want to use them, beware you'll never see your company's info again. Would give zero stars if possible.
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