AA Insurance Customer Service Centre - Auckland West - Avondale
4.4/5
★
based on 8 reviews
Thanks for voting us New Zealand's Most Trusted General Insurance provider for twelve years running. Earning your trust is one thing. But keeping it is everything.
Contact AA Insurance Customer Service Centre - Auckland West
| Address : | AA Insurance Customer Service Centre - Auckland West 686D Rosebank Road, Avondale, Auckland 1026, New Zealand |
| Phone : | 📞 +89 |
| Postal code : | 1026 |
| Website : | http://www.aainsurance.co.nz/ |
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Jotika Kumar on Google
★ ★ ★ ★ ★ Services were really good, and I don't have to wait long
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Alana McConnell on Google
★ ★ ★ ★ ★ From start to finish this experience was bliss! Stress free and efficient, really chuffed, and they gave me the nicest ever rental car that was a dream to drive (tbh was sad to get my car back haha!)
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Jess Lee on Google
★ ★ ★ ★ ★ Staff at this location have been absolutely amazing helping me figure out my mess. 10/10!
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g laburada on Google
★ ★ ★ ★ ★ Awesome customer service. Always updating you about your car. Friendly staff too.
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Raro Sapien on Google
★ ★ ★ ★ ★ Excellent service. After getting rear ended at a red stop light I had the rear bumper replaced on my sedan insurance took care of it. Great friendly fast service.
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Hana Olivia on Google
★ ★ ★ ★ ★ I do not think my claim was handled very well. I think there was no transparency on the assessment of my damaged car and the customer manager was condescending.
During the assessment, the customer manager and the assessor were whispering to each other for not even 2 minutes and suddenly the customer manager said my car needed to be written off. This was a big decision to make for me, and the customer manager conveniently did not explain what my other options were.
I had to pick up my damaged car from this place and drive it to a panelbeater who were much more helpful on explaining the claim processing procedures to me.
This was my very first claim with AA after 2 years and I am very disappointed with how it went. After a lot of unpleasant phone calls they finally let me communicate with another customer manager about my car.
I think what I learned is not to trust AA and always know that I have rights to my car. These people think your car does not matter. All they care about is obviously your money.
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Mitchell Tornquist on Google
★ ★ ★ ★ ★ Very impressed with my experience here! The claim and repair process couldn’t have been easier. The repairs have been done to a very high quality too. I’m very happy!
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Andy Richards on Google
★ ★ ★ ★ ★ Really friendly staff member. Very helpful and polite when dropping my car off.
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