Accuro Health Insurance - Wellington Central
3.3/5
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based on 8 reviews
About Accuro Health Insurance
Where we’re going
Being the biggest doesn’t always mean being the best. We believe being the best means being able to respond quickly to our members’ needs. And that is why we put our customers at the heart of everything that we do. We also believe that only organisations that are genuine, transparent, and actively engage with their customers will prosper. Organisations like Accuro, New Zealand’s best little health insurer.
Contact Accuro Health Insurance
| Address : | Accuro Health Insurance Level 3/17 Whitmore Street, Wellington Central, Wellington 6011, New Zealand |
| Phone : | π +887 |
| Postal code : | 6011 |
| Website : | http://www.accuro.co.nz/ |
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Di Russell on Google
β β β β β I can't speak highly enough of ACCURO and am so thankful I joined in 2002. I have had nothing but the highest level of service since then and now that I have a chronic condition and so grateful to be able to get prompt scans and rheumatology appointment's with the reassurance that if new needs arise in the future these costs will also be covered.
The phone responses are invariably friendly and helpful, claims approved sometimes the same day and payments made quickly. One of my best life choices.
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Vanity Pictures on Google
β β β β β Patrick has been so great. Helped very much with insurance and fixed my mistakes without making me do the work. Many thanks!!
Everyone else there was very very nice, helpful and understanding. Amazing team! Amazing company!
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Alannah Smith on Google
β β β β β Great place. Great customer service the team is so kind!
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Miki Emmitt on Google
β β β β β If you don't mind to pay a lot, they are good insurance company. I hardly use insurance... or the event I want/need to use the insurance, it doesn't cover.
And age goes by, price goes up sky rocket.
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Casey S on Google
β β β β β Denied a claim for an emergency trip to Urgent Care because "not registered medical specialist with the New Zealand Medical Council" was is amazing seeing as this is the only 24 hour Urgent Care in Wellington. Clearly they are a money making organization and will not help you. Would recommend to avoid.
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Laurence Jonckheer on Google
β β β β β Started off good when things were simple, but then when a bigger claim came in sadly it was all dealt with very badly. I was provided with wrong advice prior to my claim/surgery request, then I was tossed around for a bit, ultimately my claim was denied. The Customer Service was sadly not good enough, and not very empathetic...
After asking a few times for clarification on their justification, this matter was never resolved. I finally put in a complaint about how my claim was handled, explaining how each time I received a promise of a response within a certain timeframe, the timeframe wasn't kept to, and the information requested wasn't always provided.
I received an acknowledgement of receipt of my complaint from their Customer Team Lead with a promise of an answer within 10 days from that message. That was now over a year ago and I never heard back.
The issue I has with my claim was linked to the misunderstanding about normal period cramping (due to the uterus doing its job) and abormal pains/changes in periods nearly 20 years after my first period, which led to seeking medical advice. I also argued that the way they ask about things is not clear considering most women do feel their periods and some cramping but would not consider it "painful" nor "problematic", but neither of these concerns were really responded to. I know this is not an issue that only presents at Accuro and needs to be part of a wider conversation, however if you're a young woman with periods and you feel them, pass your way and chose another insurer (maybe one that provides a chance to cover pre-existing conditions/symptoms).
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Speedy Dawson on Google
β β β β β I am disgusted and appalled, I recently found out that this company has shut down my insurance policy, transferred it to another provider as under a group scheme. I was also informed that with in the first year I could have added family members onto my policy and pre-existing conditions would have been covered, as a year has lapsed, to add anyone on and have pre-existing conditions covered is no longer an option, a family member has chronic problems with hips and knees. Was not aware of this. Bloodey rude, feel furious about this.
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Jessica King on Google
β β β β β I was passed around through 3 or 4 different customer service agents via email for weeks on end, trying to resolve what was for me a quite confusing policy change process relating to immigration. With a busy frontline job, I cannot just sit on hold waiting for help on the phone for hours on end so I tried to get my partner to call several times and they wouldn't action anything unless it was from me. I was told by a senior customer service advisor that I was not being clear enough in my emails. I sent a simple one-sentence email back saying "Yes, I want to change my policy from this to this." It was literally never responded to for 3 weeks now. Unsure what they've wanted me to do but I'll be seeking another health insurer.
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