BNZ North End - Wellington Central
2.8/5
★
based on 8 reviews
Contact BNZ North End
| Address : | BNZ North End 92/100 Lambton Quay, Wellington Central, Wellington 6011, New Zealand |
| Phone : | 📞 +879 |
| Postal code : | 6011 |
| Website : | https://www.bnz.co.nz/ |
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Ark Szpunar on Google
★ ★ ★ ★ ★ Great and very friendly staff. Thank you for outstanding service.
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Caitlin de Reeper on Google
★ ★ ★ ★ ★ Excellent customer service, very friendly and helpful.
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Max Will on Google
★ ★ ★ ★ ★ Very helpful staff and good customer service. For a bank, they have high standards. I would recommend this branch for everyone.
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C Hawke on Google
★ ★ ★ ★ ★ Waited in line for 40 mins to get some cash out. I was spoken to once asking what I wanted. This is not acceptable customer service.
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Joshua Clarke on Google
★ ★ ★ ★ ★ Terrible service here.
Outside cash machine constantly broken not taking deposits.
Only allowing 2 customers inside at a time, other stood outside in the rain for over 10 minutes.
Can see a working ATM instide but they won’t let people in to use it.
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Paula Ihaka on Google
★ ★ ★ ★ ★ Waiting for ages (20mints +)! to make a simple deposit, as only one person working on tellers...! Then one of the staff gave me a “deposit slip” to fill up when they say they’ve “gone paperless” lol ?? Hot to teller the other staff said they don’t need slip... Get yourself together BNZ Wellington!
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Amele on Google
★ ★ ★ ★ ★ the staff is kind and helpful. the service is quite good however we have to wait at least 20/30 minutes. but while we waited we can see the view from up here, it's nice place.
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Jon on Google
★ ★ ★ ★ ★ Used to be OK but they cannot do seem to do anything these days. I tried to do a simple account change for my daughter's account a week ago (this was a simple 2 minute thing when I did it a year ago). After finding a time that we could both drive into the city and pay for parking etc, we were told that it required a 'banker' (even though a teller did it last time) and they do not have bankers in the branch any more, current excuse is the red light which does not seem to cause a problem in all the other retail outlets down Lampton Quay. We were told that we would need to send a secure message from internet banking to request a meeting. I am still waiting for a response, let alone a meeting. And even if I do get a response and appointment with a 'banker', I know that it will be such a hassle to provide ID documentation etc remotely compared with being in person in a branch.
Time to find a new bank that is remotely interested in customer service.
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