Ace Rental Cars Auckland City - Victoria Street West - Auckland CBD
3.9/5
★
based on 8 reviews
Ace Rental Cars New Zealand | Book Direct & Save - Acerentalcars.co.nz
Affordable car rentals & unlimited kms, free shuttle, 24/7 mechanical assistance, why go anywhere else, book your car today with Ace Rental Cars and pickup from one of our 16 locations in Nz & Au from Auckland to Christchurch, Queenstown & Wellington and many more.
Ace Rental Cars New Zealand | Book Direct & Save - Acerentalcars.co.nz
Ace Rental Cars offers a pick-up and drop-off service to our branches for customers who are collecting or returning their car rental.
Our shuttle operates to airport domestic & airport international terminals.
All our locations are within 5 to 15 minutes away from the airport
Contact Ace Rental Cars Auckland City - Victoria Street West
| Address : | Ace Rental Cars Auckland City - Victoria Street West 154a Victoria Street West, Auckland CBD, Auckland 1010, New Zealand |
| Phone : | 📞 +877 |
| Postal code : | 1010 |
| Website : | https://www.acerentalcars.co.nz/ |
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Mikey Pingels on Google
★ ★ ★ ★ ★ The price was good, considering we only booked the car 2 days prior. The service was friendly and considerate, but not as professional. We even got upgraded to a nicer car. Would go again.
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Rutu Darzelis on Google
★ ★ ★ ★ ★ Worst experience. Car was not road worthy anymore, old with scratches. In middle of the highway rear bumper got partially detached while I was driving. Based on the fact that it detached without any actual contact with anything, I would assume that the ‘repairs’ that was done some time ago, wasn’t done very well. After returning car I’ve got email that I demaged the car, replied to them and never got email back from them... money was taken from my credit card with no explanations.
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M V S on Google
★ ★ ★ ★ ★ I found this to be the cheapest rental car company in Auckland. The car I got was in great condition. Paying for the daily insurance was more expensive than renting the car itself but covers for everything. Attention from customer officer in person was good, but when I called the lady on the phone seemed in a rush
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G P. on Google
★ ★ ★ ★ ★ The out of hours drop off facility is helpful and they are open from 7 am to 6 pm. I couldn't verify the 7 am opening as I got there at 9 am.
But when I arrived I found that customers were being made to wait for a long time as their cars were not ready. In my case, I was advised that my car was on a truck from the airport depot.
Other customers were made to wait while their car was being cleaned.
Ace rentals do have an online booking system, which gives them upfront visibility and so these delays are not acceptable in the 21st century. If open from 7 am, it isn't hard to get the trucks to deliver the cars at 8 am and clean them to make it ready for a customer who wants to pick up at 9 am?
A competing car rental company in the same area cleans cars upon return.
When writing this review, I along with almost 15 other customers are still waiting for the cars for more than 30 minutes. I can hear the sound of the water hose from the cleaning which is going on....
Will update after I actually get the car!
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NIKHIL KHER on Google
★ ★ ★ ★ ★ An absolute amazing experience with hertz Victoria st. It was such an easy method of pulling up walking in and driving off with your booked vehicle. Staff is always pleasant and ready to help out with the best deals possible.
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Katie Timms on Google
★ ★ ★ ★ ★ As many others have experienced, we arrived but our car hadn't. We booked absolutely months ago so no last minute excuse.
They originally told us it would be around half an hour so we sat and waited. They were then informed it would be over 3 hours, but failed to actually tell us, the only customers who were present. We overheard them telling someone else, and then questioned. They said they 'thought we knew'... I wish my psychic powers had worked today!!
Would have been nice to receive a courtesy call or at the least an automated email letting us know this morning (as soon as they did) that our car wouldn't be available on time.
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KD : on Google
★ ★ ★ ★ ★ Made a booking and full payment 24hrs prior to the pickup. Booking confirmation email received and for assurance, I've sent emails to ensure the car will be available, got a reply to reconfirm the car will be available.
Ace phone called (4hrs before the pickup) and deferred the booking to next day due to car isn't available which does not suit me and therefore have to cancel it.
Great inconveniences, as I have to take a taxi to work and scheduled another uber ride to Ace Rental office, and now Ace cancelled my confirmed booking ,wasted my time and money, moreover my payment has not been credited yet! I guess this needs a lot of follow up as well!!!
Ace, unreliable service means very bad customer support, so I am glad not to accept to rebook with you.
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Romeo Uchiha on Google
★ ★ ★ ★ ★ Stay away from this place. They're a bunch of con-artists and thieves. Booked a car and paid $600 online. Went in an uber to pick it up just to be told that my credit card doesn't exactly match my license. This apparently was a non issue when they took my money but okay sweet. I'll accept it. They said they would refund my money. A week later and I'm still waiting. I've had to call over 20 times and only twice did somebody actually answer the phone. The first time they told me there would be no refund as it was listed as a no show. I actually had to provide proof that I came into the store. The second time they said it's probably my banks fault. This led to an argument. I ended up hanging up the phone. I'm gonna forward this case to consumer rights. These guys a joke.
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