Armstrong's Peugeot Christchurch - Christchurch Central City
4.2/5
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based on 8 reviews
Contact Armstrong's Peugeot Christchurch
| Address : | Armstrong's Peugeot Christchurch 161 Saint Asaph Street, Christchurch Central City, Christchurch 8011, New Zealand |
| Phone : | π +9 |
| Postal code : | 8011 |
| Website : | https://armstrongs.co.nz/dealership/peugeot-christchurch/ |
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Mike Thompson on Google
β β β β β Stopped in today for a test drive on a little Citroen and our salesman was amazing. This guy was cool, knowledgeable and made me a friggin awesome cup of coffee!! As soon as I'm ready to buy I will certainly be going back to deal with him. EVERY other dealership we had stopped at could learn a lesson or two about customer service from him. (Aaron) I think was his name. Great little car also. I highly recommend this dealership.
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Ramil Olivar on Google
β β β β β My first brand new car buying experience was really great. Hands down to specialist Stacey for the friendly approach in every way. Really knowledgeable on the brand/car she's selling. Overall, many thanks to everyone in Armstrong Motor Group Christchurch, they all make you feel at home. Shout out to their lovely business manager Zoe for sealing the deal, specialist Tory for the first friendly and beautiful impression.
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LM Apeldoorn on Google
β β β β β Stacey was fantastic to deal with, right from her first approach when we were in the yard browsing through to handing over our new Forester. Very friendly, professional and knowledgeable on the Subaru range. Thanks Stacey we appreciated your great service!
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Ryan Burnett on Google
β β β β β The biggest issue @ Armstrongs is the lack of communication between the departments and the customer. Here are just some examples of my experience in the last few days:
1) Had to rebook a service as I had to meet with a client unexpectantly - and called the service team and made a re-booking for the following Monday. Literally 2 hours later my wife got a phone call (in which I explicitly told them not to call her as she had just had surgery) to say that the car didnt come in and that we need to rebook. I called the team and spoke to the SAME lady and said 'we rebooked the service with you for Monday - so just a little confused why you've rung' - she said - 'oh you can't have booked in with me. She's from South Africa and the only South African person on reception lol. Eventually sorted that out.
2) When I arrived to the service, I gave them the keys and mentioned that I would book an Uber to head home - not once to the receptionist suggest that they could book a taxi for me. Just those 1% customer service things would make a huge difference.
3) I ordered a part to get my LED trailer to talk to the car properly to make sure all the lights work well - there was massive confusion on what the service tech was after and what part the parts guy should order. I suggested that maybe they find the registration and notes left from the service team might help him...lol...that is 101 stuff guys!
4)The parts guy said he would call me to let me know when the part is here. That NEVER happened and 5 days after ordering, I decided to call - I got told the part has been here for a while! I told the guy that he supposed to call me, he told me that he just thought that Id come in! Lol! - Im a busy guy, pick up the phone and let me know its there mate!
5) I wanted to book in to get the part fitted with the parts team - sorry that cant happen, you need to hang up and call service. Come on. Patch the phone call over!
From a premium dealership, this is bloody poor and is let down by communication over all divisions.
We won't be buying our next vehicle from Armstrongs sorry.
Edit: I've edited my review due to Courtney and her excellent personal service.
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Toni Ellis on Google
β β β β β Very friendly and helpful even gave me a ride home after dropping my car off which was a huge help
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Danniel Tapfield on Google
β β β β β UPDATE: Team got the right part and sorted out a loan car for me to use for the day. The work was completed in a good time frame and they even washed the car afterward. Thanks to the team for there friendly service and making sure to follow up it is appreciated.
Good but got the wrong part so will add to this once work is done
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dustyhorse1 on Google
β β β β β living in Timaru got in touch with Stacey over the phone, with all my questions answerd perefectly a car was organised in the colour i wanted so i was up to chch that wknd to take a test drive of a new subaru xv, and driving away a very happy customer in a new car i wanted and was put straight into adventure its designed for!
Thanks for doing good buisness!
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Jason MacAskill on Google
β β β β β Absolute fantastic service from stacey. I highly recommend her and the team at Armstrong.
Iβve had my new Subaru Forrester sports plus for 3 days and Iβm loving it. Stacey took the time to listen to my needs and requirements and helped me get vehicle that best suit them.
We even had a bit of fun with buying this car, as I could not decide on my two colours choices so I asked her to surprise me.
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