Arnel Service Centre - Arnel Service Centre 750 Victoria Street

4.8/5 β˜… based on 8 reviews

Mechanic Hamilton | Car Mechanic >> Auto Mechanic Hamilton - Arnel.co.nz

Mechanic Hamilton - AA Licenced Repairer, MTA Assured. Reliable & affordable auto mechanic. Highly trained Hamilton mechanics. All makes & models. Book online.

About Arnel Service Centre

Unreliable and unprofessional service. Being a visitor to New Zealand and not knowing any local services I picked Arnell Service Centre from the reviews online and visiting the workshop to have a chat to Tony the owner. Needed to service my daughter’s car that I was using. She moved here recently and had not used a garage in Hamilton. The first standard service went okay in November. I was then advised in writing on the invoice that the next 100K service needed more work done with a list of items. So when we returned from a trip around New Zealand having clocked 10K I booked it in with a couple of days’ notice for the 100K service on Thursday 13th Feb. At the time I told Tony we were going away for the weekend the next day and I was also leaving New Zealand on the Monday after (17th Feb) so I wanted to get it done for my daughter before we left as she was overseas. Took it in early at 7.30 am and didn’t plan anything else for the rest of the day as I knew it was a major service. Waited for the call to say when it was ready which never came. Finally I rang at 5 pm to inquire and was told it was ready for pickup. When I got there the lady at the desk informs me that the spark plugs need to be changed at the earliest opportunity adding that they were too busy in the workshop that day to do it. When I got home and looked at the invoice for the previous service and what was listed to be done for a 100K service I was stunned to see that none of the extra work listed had been done. This included replacement of the air filter and spark plugs as well as the automatic transmission service. I rang Tony quite annoyed having left the car in his care all day and not even having had the courtesy of a call to say all the work listed could not be done or even when it was ready for pick up. He apologized saying he had let me down and he wasn’t in the workshop that day and it probably didn’t get on the job list. It was just a standard service in the end but when I looked at the labour cost it had risen from $ 80 to $ 95 almost a 20% increase in 3 months. When I queried this with the lady at the desk she said it was because they now calculated the GST differently! She then printed me another invoice for the last service done in November 2019 which then showed the labour cost increased to $ 92 (from the previous $ 80) with the total cost remaining the same! I took her word for this strange adjustment but overall I had lost trust and confidence in Arnell’s Motors so have advised my daughter not to return. Also there were some nice touches at the first service such as tyre black, some polish on the console and washer water with soap. None of that happened on the second service either. Very disappointing especially when you believe you’ve found a good place to service your vehicle and then find otherwise.

Contact Arnel Service Centre

Address :

Arnel Service Centre 750 Victoria Street, Hamilton 3204, New Zealand

Phone : πŸ“ž +78989
Postal code : 3204
Website : http://www.arnel.co.nz/
Categories :

Arnel Service Centre 750 Victoria Street, Hamilton 3204, New Zealand
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Jagrut Lallu on Google

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Excellent service, a really well run business. The real point of difference is when Tony and the team send you images of the problem is thats going on with your car/truck/electric vehicle. From there you get a range of options to select from. The first place I have ever taken my vehicles and had this sort of service. You really feel well looked after. They also are happy to drop you to work and drop your car back to you.
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Richard Scales on Google

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Campervan needed emergency work on a split hose and the great staff fitted us into their busy Monday schedule and we were able to get on the road for home. Great to have a helpful receptionist who passed on tech detail to a competent and accommodating technician. Ggv Thanks guys. Richard
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Denise Blyde on Google

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Arnells provide a great service, from the admin staff to the automotive technicians. They are professional and organized and go the extra mile, that ensures a great service overall, connecting with clients in a way that doesnt make you or your car feel just like another number. It's great.
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Glen Roebuck on Google

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Murray from the AA recommended Arnels, and they were able to squeeze us in with other weekend holiday travellers. They found the problem and got us back on the road by lunch time. Thanks to Tom and the team for everything! Friendly and professional service all the way. We were very impressed!
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Sydney Smith on Google

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I called & talked to Sarah who was very helpful as I hadn't made an appointment & she managed to squeeze my vehicle in for a wof & a couple of minor issues that needed sorting. Later in the afternoon I received a call from Sarah telling me my car was all ready to go. When I picked up my car all the work done was clearly detailed & itemised so I left with no worries & happy with their workmanship & service. I would definitely recommend Arnel Service Centre.
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Ellen B on Google

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I have been taking my cars to Arnel Service Centre since 2009, and Tony & the team have always been fantastic! They're knowledgeable, honest and friendly. Highly recommended.
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Warrick Rowland on Google

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Just went in to make an inquiry on car air-con, & was very satisfied with there reply and information so I'm now going to book my three cars in with them
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Jaz Garner on Google

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The team at Arnel’s we’re amazing! We ended up being stuck in Hamilton unexpectedly with car trouble and Arnels kindly squeezed us in and helped out! The receptionist was kind, understanding and did all she could to make it an easy process! Cannot recommend enough 10/10 ?

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