Auckland Family Dental: Parnell Dentistry - Parnell

Came back to Andrea when I returned to Auckland. She is an excellent dentist - does great work - accurate, nimble and friendly. Our son goes here too. Strong recommendation. Support local.

Lily is one of the best hygienist that I have had to experience with, she is so nice and friendly. The whole process was so smooth and painless which made me feel more comfortable to come back for a regular hygiene again and again. Will recommend her to friends and families.

UPDATE: initial review was 1 star because of a problem but the general manager got in contact with me and was super professional and understanding and resolved the problem with me so I've changed it to 4 stars. Original review: I went to this dentist at 9am on the 10.05.2021. I had booked in for a check up and a hygiene clean. The costs I were quoted were for a checkup $77 and hygiene clean $180. I was also adamant on asking if these were the full costs I needed to pay if I book in for the checkup and hygiene clean and the receptionist at the time said YES. I arrived at my appointment to do the hygiene clean first. Lily was great, professional and thorough. I saw Dr. Dimitri for my dental checkup. He mentioned that we were going to do X-rays, (now, because I had booked in for a check up I thought that this was a part of the check up, as why would I be booked into something that I didn’t ask for or wasn’t truly informed about with the relating costs?) so when he says they’re going to do some X-rays to check my teeth etc I think ok cool. (Keep in mind, I’m not notified once of the extra costs of the X-rays). He proceeds to tell me that I have two cavities in my top two wisdom that he can see. He quotes me $175 per top wisdom tooth to be extracted. I decided I wanted to think on it before I make a decision and ask for the treatment plan to be sent to my email. I get to the desk to pay for my visit. And I find an extra $51 on my bill. The extra cost is due to the X-rays Dr. Dimitri had made without informing me of the costs before going ahead. I talk to the receptionist Luis and tell him my concerns, he proceeds to tell me that a clinician can not give a fixed price, it may happen that I would come in and they do a filling and something happens on my tooth that then requires more work and then I would have to pay extra. Which I understand, BUT I am certain that before the work is done you would NEED to notify your client of the extra costs. Which they did NOT do. I decided to pay the extra $51, when actually I have the full right to refuse to pay these costs that I was NOT informed about. Under the fair trading act (FTA), I have the right to clear and accurate prices for products and services, and factual advertising. So if I book in for a check up at $77 and a hygiene clean at $180, that’s what I should get done and should pay for. Anything extra I should be notified of the extra procedure and additional cost. I waited a day or two to think over the situation and then I wrote Luis (receptionist) an email asking if I could be refunded for the extra $51 as I think it would be fair considering I was not informed of the additional cost. He proceeded to tell me that a “general consultation with a professional includes taking X-rays so that we can give a full evaluation of the oral health per NZ standards” so why was I not informed of the extra costs of the X-rays before? Why was I told that my visit for what I booked in for (check up $77 and hygiene clean $180) that that would be all I’d need to pay on the day? Why should I bare that financial mistake they made in quoting me? I won’t be going there again.

Recommended. The appointment was easy to make. The staff were all friendly and accommodating. During the cleaning, the dental hygienist was methodical and thorough. During the checkup the dentist made my options clear and provided his recommendations based on my input. The dentist was aware of the cost of his recommendations and made those costs clear up front to avoid surprises later. The time with the dentist did feel a little rushed but this is understandable as the dentist's schedule was packed.

Fernando Ramirez from this practice is amazing at listening to patients’ concerns and does his absolute best to address them properly. The receptionists and dental assistants are really friendly and professional. I met Dmitrii Adaikin as my dentist and he went above and beyond my expectations to deliver an excellent dental treatment. The whole practice have been expert at their service, kind and accommodating in my case. I cannot recommend them enough.

This was my first experience at a dental practice in NZ (from the US), and it was a great one. I shopped around first for affordable pricing and good reviews and that is how I found this family dental practice in Parnell. I did a general check up with Dimitri and hygiene clean with Lily. They both were really friendly and did a great job answering all my questions. Luis, the receptionist, is also very helpful. I would recommend this place to anyone in Auckland who is looking for affordable, professional, and quick dental work.

I flew up to Auckland because of a perceived misunderstanding on treatment for my mother. The Dentist Dmitrii was able to see us straight away and he thoroughly explained the procedure and process that took place. It was a massive relief to my mother and I once she understood. She has been coming here for a while and always raves about the service Dmitrii and team provide. Thank you for taking such awesome care of my mother and her teeth. I am indebted.

Andrea and Lily are AMAZING! Best dentist-hygienist duo in the entire world! I've been a patient of Parnell's AFD for three years and absolutely recommend!