Bachcare The Holiday Home Co - Parnell

3.9/5 β˜… based on 8 reviews

Contact Bachcare The Holiday Home Co

Address :

Bachcare The Holiday Home Co 7 Falcon Street, Parnell, Auckland 1052, New Zealand

Phone : πŸ“ž +97
Postal code : 1052
Website : http://www.bachcare.co.nz/
Categories :

Bachcare The Holiday Home Co 7 Falcon Street, Parnell, Auckland 1052, New Zealand
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Pat Hutchinson on Google

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It was very disappointing to see broken outdoor furniture supplied. 3 seats were provided for 4 guests. 2 seats were broken and the table was warped, with nails exposed. We felt this was dangerous and contacted bachcare, but our emails and phone calls were not acknowledged. Bedrooms were very damp, with mouldy curtains. The smallest bedroom was so damp our son slept in the lounge as it effected his breathing. Dishwasher was useless, crockery and glasses were dirty after being through the dishwasher. The dryer was useless too, and turned itself on and off at random. We found 3 smoke alarms at the property, 2 on top of the fridge without batteries and one in the bedroom which fell down on day 2. Not sure how this complies with health and safety regulations? The location of this property is excellent but having been there many times 20 years ago, when our family friends owned it, it was sad to see it so unloved.
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James powell on Google

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Perfectly situated, Walking distance to cafe and beach. Clean and tidy house. Nice and warm during the winter when we visited. Unfortunately the hot water was turned off at the mains and we endured cold showers before we realized we needed to turn it on. One of the double beds is too soft and clearly old and squeaks every time you move, could do with a new one.
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Judit Kruchio-Horvath on Google

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You can not reach these people. We arrived to several booked and fully paid holiday homes and the property key was not where they told us it will be. Nearly impossible to reach them on phone or email. We had a blocked drain at one property on arrival, we called and also emailed that we need this urgently fixed. Zero response for our entire holiday stay. Still waiting for a refund they promised 6 weeks ago, that should take a few working days to process. What else would you like me to say ?
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Faith Atkins on Google

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We stayed in this house in March 2022. The property is beautifully positioned with the garden leading straight onto the beach. However, be aware that the property is very, very tired and unmaintained. We could only get into the garden through the sliding french doors as all the other doors had handles missing. Some of the kitchen doors are broken and peeling apart; the dishwasher did not work and the curtain rail fell off one of the windows in the master bedroom on our first night. Great location but overpriced for the condition of the house.
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Donna H on Google

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I was really disappointed in every interaction with Bachcare. I had to ask for our holiday rental details a week before we left, our access details were incorrect when we got there on a hot day with my elderly mother, and we were not able to contact the call centre or local agent for 4 days to tell them that we needed a plummer to fix the washing machine that flooded the laundry, fix our blocked bathroom sink and the leak in the pipe on the lawn. We left and these issues were not fixed for the poor person who was coming in that afternoon. Not good enough when its high season and you have paid good money to rent a home at the beach after a long year of COVID Bachcare!
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casey king on Google

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Loved our stay here. Homely, comfortable and amazing views. The spa was a hit with our two small pals, as was the piano. Apologies to any neighbours who had to hear numerous renditions of Chop Sticks. Would love to go back.
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Brenton Stewart on Google

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Location is stunning with an easy walk down the back yard steps to the beach. But the house itself, whilst sizable with great view is very tired. Lots of electrical stuff not working, a BBQ that's dangerous and a big deck that you cant walk on because of exposed nail heads just a few examples.
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Rachel on Google

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I made a booking through another site, and Bachcare were the hosts. I didn't realize at the time of booking that my credit card would be charged in full. The property was advertised as free cancellation up to 30 days before, a good 6 months from time of booking. I spent a bit of time trying to get in touch to ascertain when I would get my refund, and was getting nervous reading some other reviews. HOWEVER, I used the messenger app to contact Bachcare and received immediate help. I was assured my refund had been processed and was sent a receipt of the transaction, so just waiting for my bank to show it now. The service was great and I would definitely use again. Thank you

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