Bianco off Queen Serviced Apartments - Auckland CBD
2.9/5
★
based on 8 reviews
Contact Bianco off Queen Serviced Apartments
| Address : | Bianco off Queen Serviced Apartments 2 White Street, Auckland CBD, Auckland 1010, New Zealand |
| Phone : | 📞 +9979 |
| Postal code : | 1010 |
| Website : | https://www.leroyhotels.com/hotels/Bianco-off-Queen |
| Categories : | |
| Description : | Laid-back apartment hotel offering simply furnished units, plus complimentary Wi-Fi & city views. |
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Tessa Cooper on Google
★ ★ ★ ★ ★ We have stayed here multiple times before and the stay is usually pretty good. It's a pain only being able to have one room key for an apartment with multiple people staying in it but not the end of the world. The apartment is never really clean clean but we usually only stay 1 night and arent really there much. This last time we stayed however one of our group went to have a shower and the mixed fell right off. When we looked at it it was all corroded behind it so we took some photos and put it to the side and didnt think much of it. A few days after we checked out we got an email saying they had charged us $50 and when we tried to dispute the fact we broke it and it was in fact corroded and couldve happened at any time and was really just wear and tear they did not want a bar of it. We sent them the pics we had taken and they still did not want to acknowledge this so I would probably not stay here again just because of this reason
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Fab Andrew on Google
★ ★ ★ ★ ★ Starting with a positive, the room was clean, the bed was comfortable.
A self rated 4* apartment, not realy there is no heating or cooling.
The fixtures are falling off the wall, plumbing is backed up, furnishings are looking tired. I wish I had read these reviews before I booked. Though the room was priced accordingly.
Do make sure that all your rooms windows and doors are locked before you venture out.
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Brendon Bryce on Google
★ ★ ★ ★ ★ One on the worst places I have stayed. The welcome at reception was very uninviting and unhelpful. The lift didnt work very well, the room door lock was hard to unlock. Had horrible worn/stained carpet and needs to be replaced. The bathroom is worn out and needs attention. The location is very noisy and hard to sleep at night. The person servicing the room was friendly which was one good thing I can say. Upon departure we gave back the key card to activate the lift so had to walk around to the car park (which is an additional $25 per day) in the rain. Would never go back
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Lisa Alderton on Google
★ ★ ★ ★ ★ We booked a 2 bedroom / 2 large bathroom apartment about 6 months before our stay. We received a 2 bedroom / 1 small bathroom apartment. There was no notification of the change at any stage beforehand and the bedding was also not made up as we requested twice beforehand. When we queried, they said they had moved us but could offer no real explanation. They said sorry, but pretty much said it was too bad....eventually we were offered a $50 refund which was apparently the price difference for two nights......or was it that you rented it for a lot more because it turned out to be a concert weekend. Totally unacceptable to downgrade your guests!!!!!!
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Susie Miller on Google
★ ★ ★ ★ ★ Room was tired, stains on carpet and furniture. Full service every 4 days. Staff not well briefed or trained. One sachet of dish detergent for 4 days in a place where you can prepare and cook meals. When we requested more advised they had run out. Did not want to use dishwasher for 2 plates and utensils as North Island in drought condition. Reported bed base snapped - we propped it up on a stacked upside down drawer and bible for 3 days before they attended to the issue. Bit smelly in hallway. Car damaged by another car in carpark. The owner/manager did his best for us by looking at camera footage it was greatly appreciated. Some staff bright and friendly others resorted to either a quick lie rather than help out. Location great, streets noisy but it's the busy vibe of a city. This hotel could be so much more with a little effort and passion. Price good when staying for a week.
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Aneta Mitchell on Google
★ ★ ★ ★ ★ This is a rundown hotel that needs a lot of Improvements the board need to talk to the owners and tell them this place needs fixing now not just putting glass outside our balconies but other stuff these be improved we need more cameras through the building and the managed to be there more often
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Betty White on Google
★ ★ ★ ★ ★ This lady is very rude, i remember her face so well, she should not be a receptionist. WORST receptionist i ever meet. Please read the review and fire her. This photo here is a photo i copy from other review.
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Ghil Ferro on Google
★ ★ ★ ★ ★ were having a good stay in the apartment however, if you have a parcel it goes to the reception of 2 white st bianco off queen. i was just asking for more information about parcel as it said on the tracking it was already delivered. then i saw the receptionist don’t know her name but i really don’t like how she respond not seeing my parcel on the table. her face seems she shoulder heaven and earth. for my point of view if you are a receptionist you should have a good communication, friendly and approachable. i will never ask there if i see her face again.
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