Bedpost Wellington - Pipitea
4.4/5
★
based on 8 reviews
Contact Bedpost Wellington
| Address : | Bedpost Wellington 240 Thorndon Quay, Pipitea, Wellington 6011, New Zealand |
| Phone : | 📞 +7 |
| Postal code : | 6011 |
| Website : | https://www.bedpost.co.nz/Stores/wellington/ |
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Alpa Chhiba on Google
★ ★ ★ ★ ★ We came in to look at a lift up bed, we got good service the first time round by the owners son but he didn’t come back to us and we waited 3 weeks, then went back in and another staff member who firstly fobbed us off to his busy colleague until the owner said to help us, he found our query paper work and said he would price up and work out the best deal and measurements and just sent us the same prices as we saw in the store and no measurements, we were keen to get the bed but not at all impressed by the service of the second staff member, we have come in to the store in the past and found him the same and hence they never get our business, I responded to the staff member to say we haven’t received the sizes and we were not happy with the service and might as well leave it, but he had not responded with a courtesy email, obviously not his own business so not bothered about customer service.
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Henriette Keyter on Google
★ ★ ★ ★ ★ Neville was very friendly and helpful.
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Sandra Lee Lovering on Google
★ ★ ★ ★ ★ I have to edit my review, after reading my review below I was contacted by head office and I have been delivered a mattress to rectify my concern with the mattresses we bought.
Thank you Bedpost for listening and offering a fantastic solution, they have given great service and excellent support in this matter .
5 stars for finding a solution.
I will definitely be back ??????
Really disappointed with Bedpost recommendations.
We purchased our beds from them (4 of them) for our Airbnb, we explained that the room configuration could change from single to doubles so we were shown the zip together range.
At no time during our consultation was it ever pointed out that there is a serious flaw with the zip together Firm, and when discovered it, we brought it to the attention of the manager he has dismissed us.
He has brushed us off saying individually the singles are not faulty and pointed out there design feature of edging around each mattress.
He is correct, as individual mattresses they are suited to purpose and function well, once zipped together however they have a serious ridge line that is created by zipping the two edges together, resulting in the middle of the bed being completely unsleepable.
Had we known this we would have purchased a complete king mattress and a queen and 2 singles instead of one queen and 4 single zip together.
His solution after telling me every technical aspect of the bed range and not acknowledging the flaw that's created when zipped together is for us to spend another $2000 to rectify this issue !!!
Bedpost your recommendations are poor and customer service nil, we are so disappointed and I will be spreading the word to everyone I know.
Would I shop there again or recommend, no.
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Symon Pierce on Google
★ ★ ★ ★ ★ Purchased a new expensive bed that lasted not even two years and what an absolute nightmare it's been to try and get any to even contact me about the so called 10 year warranty.
Over 3 months and dozens of emails later and still no sign of even an offer to repair the thing.
In the mean time it has created health issues for myself and my partner and we have had to go and purchase a new bed.
Seriously recommend looking elsewhere as these guys are not worth the stress....
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Lim Leong on Google
★ ★ ★ ★ ★ A wide selection of beds on display. Sales staff (Neville) is very knowledgeable and courteous. He spent a considerable amount of time with us to ensure that we get something which fit our requirements. Delivery is available on a Sat which is very convenient for working people. The Bedpost delivery person also assembled the beds instead of just leaving them at the front door (which was what the previous bed shop did which annoyed me). Highly Recommended.
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Michelle Tustin on Google
★ ★ ★ ★ ★ Our bed broke on a Saturday. When we called they were able to verify our previous order (even though we no longer had a receipt), get a person to our place to fix the bed brand new within a few hours. The guy on the phone and the guy who came to fix the bed were both super polite and professional. Really appreciated the great customer service and the totally stress free fix.
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Darryl Hobbs on Google
★ ★ ★ ★ ★ Helpful needed headboard bolts. Could look back 5 years and supply correct bolts.
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Jo Lake on Google
★ ★ ★ ★ ★ Needed to urgently replace a broken mattress as my old back issues were beginning to return. Searched web and phone canvassed first. Salesperson (Neville) was knowledgeable, helpful and low pressure, including persuading me to visit other retailers for comparison after I had made an initial choice. Did so, but came back. I still liked that mattress best, and even more so because it was the most competitively priced! It arrived a week earlier than estimated, delivered by two courteous and capable staff who negotiated a very rough farm track cheerfully, installed the new and took away the old. Very efficient. I could not be more pleased. Especially as my back issues are now resolved. Very highly recommended.
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